Medical Support Assistant (Office Automation)

About the Position: This position is with the Defense Health Agency at the Carl R. Darnall Army Medical Center, at Fort Hood, Texas. This is a Direct Hire Solicitation. Salary negotiation may be available for those candidates who are new to Federal service. Student Loan repayment may be authorized.

Provide quality customer service to patients and staff members from a variety of different backgrounds.

Enter, upload maintain, review, and/or update health care records (e.g., patient data, patient identifiers).

Provide support and input for the coordination of administrative services (e.g., scheduling, templates, staffing, and training) performed within the health care facilities or offices.

Assess patients' administrative needs and provide guidance or assistance in resolving patient concerns.

Provide clear and concise directions for patient care.