Onsite Customer Service Representative
Job description
With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit .
Job Description
Customer Service Representative
Build Your Future, Strengthen Communities – Grow with CIMS
One of the fastest-growing HOA management companies in Northern California is looking for a full-time Customer Service Representative to join our team onsite in our San Ramon office! Common Interest Management Services, an Associa company, is a leader in innovative HOA solutions with seven offices across the Bay Area and Central Valley. We're committed to improving communities and delivering outstanding service — come join our team!
Learn More About CIMS: [external link]
Why Work at CIMS?
At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. With growth opportunities and benefits, CIMS is the ideal spot to launch a fulfilling career in the HOA industry. We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan with a match, vacation, sick, and holiday pay. We have a Social Committee that organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team-building activities!
The successful candidate will be responsible for providing customer service to multiple homeowners’ associations. This is a full time, in-office position based in San RamonMonday-Friday, 8:00AM – 4:30PM. The pay range is $22 - $25/hour; direct experience is strongly preferred.
How You'll Make an Impact
- Answer and resolve inbound calls and email correspondence with professionalism and a customer-first approach
- Coordinate and monitor work orders for community maintenance and repairs, ensuring accurate tracking and proactive follow up.
- Track and manage architectural applications submitted by homeowners
- Manage building key/gate remote distributions
- Prepare reports, bid documentation and other material.
- Compose and type routine correspondence to residents, service providers and other parties
- Type, distribute, and track monthly violation letters
- Respond to inquiries and requests from residents, realtors, mortgage lenders, title companies and owners regarding resale information, insurance matters and miscellaneous requests other than financial matters
- Drive to the post office, as needed, to mail client correspondence
Requirements
What You Bring
- 2+ years of customer service experience
- Excellent verbal and written communication
- Bilingual is a plus
- High school Diploma or Equivalent
- Adept in Microsoft Office 365, Teams, CRM Software & SharePoint
- A professional phone presence and the ability to handle complex interpersonal dynamics and respond to client needs
- Strong organization and multitasking abilities
- Operates with a high level of autonomy while maintaining a collaborative team-oriented approach.
- Experience with an HOA management company, property management, real estate or escrow services +
- Able to provide a valid driver’s license and valid vehicle insurance
The primary location for this position is 12647 Alcosta Blvd, Suite 275 San Ramon, CA 94583
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Skills mentioned
We are Associa, and we've been building the future of community for over 45 years. Our journey began in 1979 when our founder, John Carona, signed his first client in Dallas, Texas. However, the true spark ignited much earlier, when John, at the age of 12, discovered his passion for property management while mowing lawns for his neighbors. That early entrepreneurial spirit and dedication to service excellence have been the cornerstones of our growth into the world's leading community management service company. We're not just a management company anymore; we're a comprehensive service provider, delivering all-encompassing solutions to thousands of communities across North America, including the United States, Canada, and Mexico. This reach allows us to impact the lives of more than 7.5 million residents, a scale no other company in our industry can match. Our commitment extends beyond day-to-day management. We believe in giving back and fostering a sense of family within our organization and the communities we serve. In 2005, we founded Associa Cares, a 501(c)(3) non-profit organization dedicated to assisting people worldwide during crises, whether natural or man-made disasters. We also invest heavily in our team, our greatest asset. Associa University, established in 2006, is our online training program designed to empower our community managers and employees, ensuring they are the best-educated experts in the industry. We're driven by innovation and a relentless pursuit of service excellence. Our offerings include management, accounting, maintenance, insurance, restoration, and more, all tailored to help communities achieve their unique visions. We partner with boards, councils, and developers, leveraging our collective experience, resources, and passion to deliver exceptional service and meaningful value. We're proud of our history and excited about the future as we continue to connect our service offerings to endless community-focused possibilities.
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