Optometric Assistant (Telehealth)
Job description
About Us
Want to bring the “care” back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great.
Pay Class: Full Time
Pay Rate: $11.86 - 16.01 per hour
The Role:
A Visionworks Onsite Telehealth Specialist (TS)/Optometric Assistant (Telehealth) is the very face of our patient care and is dedicated to ensuring the best possible journey for every patient during our Telemed remote eye exam. This person is trained and knowledgeable about eye health and preliminary testing, optics, our products/services and managed vision care. The TS personally takes the patient through their entire Visionworks experience ensuring their eye exam and eyewear needs are met in a simple, human and bold way.
Personally assist remote eye exam processes and act as liaison between patients and Telemedicine Remote Physicians
Maintain complete and accurate patient records before conducing preliminary testing.
Introduce patient to OD and provide OD with important patient information.
Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.
Qualifications
Related customer or patient experience preferred, but not necessary.
HS diploma, GED or equivalent related job experience
What we offer!
At Visionworks, we offer a generous, competitive benefits package (for our part timers, too!) and exclusive employee discounts —including but not limited to
Vision Coverage
Paid Parental Leave
Bereavement Leave
401 (k) Savings Plan
Paid Time off
Milestone anniversary awards
Medical, Dental for Full Timers
And more!
Skills mentioned
Visionworks, originally founded as Eye Care Centers of America (ECCA) in San Antonio, Texas, in 1984, embarked on a journey to become a significant provider of eye care services in the United States. The early years, from 1984 to 1988, were marked by growth, establishing a foundation in the optical retail sector. A notable development occurred in late 1987 when Sears, Roebuck & Co. acquired Eye Care Centers as part of a strategy to bolster its merchandising operations with fast-growing specialty stores. This ownership was, however, a transitional phase. By 1993, a buyout led by Desai Capital Management and ECCA executives returned the company to private hands, setting the stage for further independent expansion throughout the 1990s, largely driven by acquisitions. The new millennium brought further changes in leadership and ownership. In 1998, Thomas H. Lee Co. acquired a majority stake in Eye Care Centers. David E. McComas took the helm as CEO in 2001. A significant merger in 2006 with HVHC Inc. (Highmark Vision Holding Company) transformed ECCA into one of the largest chains selling eye care products, and eventually, the Visionworks brand became more prominent. This consolidation aimed to leverage the strengths of both entities, enhancing their market presence and service capabilities. The company continued to operate and expand, focusing on providing a comprehensive range of eye care services, including eye exams, prescription eyewear, and contact lenses. In June 2019, VSP Global, a leader in vision care benefits, announced its acquisition of Visionworks. This move integrated Visionworks into VSP's broader network, aiming to enhance accessibility and value for customers and members. Today, Visionworks operates hundreds of retail locations across the United States, positioning itself at the intersection of healthcare and retail, committed to making eye care simple and accessible.
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