Organization Development Manager

Job Summary

The Organization Development Manager is responsible for assisting the VP of HR and the HR team on day-to-day, people-related operations and for supporting the overall organization on initiatives such as developing a dedicated management curriculum covering employee relations, performance management, leave and accommodation administration, wage-and-hour practices, lawful hiring, workplace investigations, safety responsibilities, crisis management, vendor oversight, and leadership development. The Organization Development Manager partners with departmental leaders and subject-matter experts to create role-specific learning programs for Brokerage, Property Management, Valuation, Property Accounting, Engineering, and our Corporate Departments. These programs would include both technical training and professional skills development.

Essential Functions

Partner with the VP of HR and HR team to support day-to-day people operations and organizational development initiatives aligned with business priorities regarding training & development

Develop, implement, and maintain a management training curriculum covering employee relations, performance management, leave and accommodation administration, wage-and-hour practices, lawful hiring, workplace investigations, safety responsibilities, crisis management, vendor oversight, and leadership development

Collaborate with departmental leaders and subject-matter experts to assess learning needs and develop role-specific training for Brokerage, Property Management, Valuation, Property Accounting, Engineering, and Corporate Departments

Design and deliver technical training and professional development programs that strengthen job proficiency, communication, collaboration, conflict resolution, and leadership skills

Establish and administer consistent new-hire orientation and onboarding programs, coordinating benefits, safety, compliance, and department-specific training

Develop and facilitate recurring manager training, workshops, and learning opportunities that reinforce coaching practices, accountability, and effective people management

Create and maintain training materials, facilitator guides, learning paths, job aids, and employee resources that support consistent practices across offices and departments

Administer the learning management system, including course assignments, content maintenance, completion tracking, reporting, and employee support

Coordinate with HR, legal counsel, safety leaders, and other subject-matter experts to ensure training content accurately reflects company policies and applicable requirements

Support the performance review process by developing manager and employee resources, facilitating training, and reinforcing effective feedback, goal-setting, and development practices

Partner with leaders to identify skill gaps and support employee development plans, career progression, and succession planning

Coordinate internal presenters, external training providers, and vendors, including scheduling, deliverables, service quality, and associated costs

Evaluate program effectiveness through participant feedback, learning assessments, completion data, and business outcomes; recommend and implement improvements

Maintain an organization-wide training calendar and communicate learning opportunities, participation expectations, and completion deadlines

Provide coaching and guidance to managers and employees on learning and development needs, referring employee relations, leave, accommodation, and other sensitive matters to the appropriate HR team member

Maintain accurate training records and protect confidential employee and organizational information

Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law and communicates changes in policies, practices, and resources to senior leadership

Travels to KM offices and facilities, as necessary

Performs other duties as assigned.

Essential Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

Bachelor’s degree in Human Resources, Business Administration, or related field preferred.

A minimum of ten years of human resource management experience

A minimum of ten years of training & development experience

SHRBP, SHRM-CP or SHRM-SCP highly desired.

Required Knowledge

Demonstrated strong knowledge of general HR standards and practices

Demonstrated strong knowledge of training & development

Knowledge and proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)

Knowledge of computer and internet applications, HRIS systems, LMS systems and data management

Required Skills/Abilities

Strong supervisory and leadership skills

Excellent verbal and written communication skills

Excellent interpersonal, negotiation, and conflict resolution skills

Excellent organizational skills and attention to detail

Strong analytical and problem-solving skills

Ability to prioritize tasks and to delegate them when appropriate

Ability to act with integrity, professionalism, and confidentiality

Thorough knowledge of employment-related laws and regulations

Strong ability to build and maintain relationships with clients, vendors, and internal stakeholders

Strong ability to function in a team environment and solve problems proactively

Highly-motivated and high level of initiative; inspires confidence by working independently in support of department goals and business objectives

Strong willingness and demonstration of professional development and continual learning

Proficient with Microsoft Office Suite or related software

Proficiency with or the ability to quickly learn the organization’s HRIS and learning management systems

Professional, clean, and neat appearance

Ability to travel to all offices (Washington, Oregon, California, Nevada, Arizona and Texas)

Work Environment

This is a standard office environment with standard office noise like talking, office equipment, etc.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. The employee must frequently sit and use a computer for long periods of time. Specific vision abilities are required to do this job including close vision. The employee must sometimes lift and/or move items up to 20 pounds.

Supervisory Responsibilities

No direct reports