Outside Service Technician

Outside Service Technician – Full Time

📍 Location: Columbus, OH📅 Schedule: Monday – Friday | Daytime Schedule💲 Compensation: Based on experience

About Us

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. Since 1947, we’ve built our reputation on reliability, integrity, and a commitment to helping our customers get the job done right.

Our success is driven by more than just products — it’s powered by our people, our relationships, and our dedication to providing unmatched service every day.

Our Core Values

At SouthernCarlson, our values guide how we serve customers, support our teammates, and grow our business.

🔧 Provide Fanatical ServiceWe take ownership of every challenge and go above and beyond to exceed expectations.

⚡ Act With UrgencyWe respond quickly and decisively—because our customers’ time matters.

🤝 Earn & Maintain TrustTrust is earned through consistency, accountability, and doing what’s right.

📈 Continuously ImproveWe never stop learning, growing, and improving how we work.

Job Description

We're looking for a customer-focused Outside Service Technician who enjoys working independently, solving mechanical problems, and building strong customer relationships. In this role, you'll travel to customer locations to install, troubleshoot, repair, and maintain industrial equipment while providing exceptional service and identifying opportunities to support our customers' operations.

What You'll Do

Travel to customer locations in Columbus to diagnose, troubleshoot, repair, and maintain industrial equipment and tools

Install, inspect, and service electrical, mechanical, pneumatic, and gas-powered equipment

Demonstrate proper equipment operation and provide maintenance training to customers

Manage customer service calls and coordinate outside service scheduling

Complete work orders, parts requests, timesheets, and other service documentation accurately and on time

Communicate with sales representatives to ensure customer satisfaction and resolve service concerns

Identify opportunities to improve customer productivity or equipment performance and recommend appropriate solutions

Process customer orders as needed

Build strong customer relationships by delivering responsive, professional service

Follow all company safety policies and procedures

What We're Looking For

✔ Experience repairing industrial equipment, pneumatic tools, or electric power tools required

✔ Strong mechanical aptitude and troubleshooting skills

✔ Excellent customer service and communication skills

✔ Ability to work independently and manage priorities effectively

✔ Strong organizational skills and attention to detail

✔ Basic computer skills

✔ Construction or industrial supply industry experience preferred

✔ Valid U.S. driver's license with a satisfactory driving record

✔ Ability to regularly lift up to 50 lbs. and occasionally up to 100 lbs.

✔ High school diploma or GED required

Why You'll Love Working With Us

🕒 Consistent Hours – Monday–Friday daytime schedule

🤝 Positive Culture – Respectful, collaborative, and team-oriented environment

📈 Career Growth – We promote from within and invest in employee development

💼 Competitive Benefits, including:

Health, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off and Paid Holidays

Our Values – OUR PROMISE MEANS MORE™

Respect – We treat everyone with kindness and fairness.

Integrity – We do what's right, always.

Teamwork – We support one another and succeed together.

Family Feel – A nationwide company with a local, community-driven culture.

Ready to put your mechanical skills to work while helping customers succeed? Apply today and build your career with SouthernCarlson!

All offers are contingent upon successful completion of a background check and drug screening.

SouthernCarlson is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.