Overnight Support Specialist - Kensington Campus (Friday - Tuesday, 11pm - 7:30am)
Job description
Role: Overnight Support Specialist
Reports to: Program Manager
Program: 3001 - Lancaster Interim Housing
Department: Interim Housing
Location: Kensington Campus - 45244 32nd St West, Lancaster, CA 93536
Setting: 100% Onsite
Schedule: Friday - Tuesday, 11pm - 7:30am
Status: Full-time/Non-Exempt/Non-Management
Benefits
Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Openings: 1
Summary
Welcome to The People Concern! We are glad that you have an interest in joining our team!
What you should know about us!Here at The People Concern, we pride ourselves on:
Being courageous leaders, taking action where others sit back!
Caring for others, where we treat every person in an empathetic and respectful way!
Upholding our integrity, because we are trustworthy, always doing what is right even when no one else is looking!
Working as an effective team, where we are always collaborating and supporting each other while pursuing excellence in our work!
Within our shelters, specifically, you should know that what sets us apart is:
We create restorative living environments, where clients can thrive while preparing for permanent housing.
We prioritize Diversity, Equity & Inclusion among our clients and seek to always create a safe space through cultural competency and humility.
We seek not to recreate punitive systems of control or “power over,” but rather share “power with” the clients, who are the experts in their own lives.
We believe deeply in trauma-informed care, harm reduction, and the housing first model and expect our teams to always uphold these principles.
What we expect and value in our people:
Initiative: You like to work and be active your whole shift. You find things to keep you busy that benefit the clients and the program at all times. You make suggestions and pick up tasks to help the community.
Critical thinking/problem solving: You should be able to encounter a problem, gather information, and formulate a solution. You will be supported by your team, but your thoughts will be valued!
Tenacity: Simply put, you get the job done. You don’t let barriers stop you and you problem solve to find solutions.
Respect towards others: You are constantly evaluating and assessing yourself for bias and contributing to a Diversity & Inclusion work space.
Empathy: You see the clients as people. You don’t demand respect or infantilize them. You are here to be a part of seeing them on their journeys to living their best lives.
We love where we work and we are honored to do it. If this sounds like something you want in on and can contribute to, please review the formal qualifications and duties below:
Essential Duties and
Responsibilities
Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.
Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties
Be visible on the floor at all times and actively engage and welcome clients
Conduct regular, thorough walk-throughs of the facility
Create a supportive environment to ensure client progress towards stability
Attend relevant staff meetings, trainings and retreats as scheduled
Oversee client cubicle/bed area maintenance in a trauma-informed manner
Facilitate a client engagement activities, such as groups or other activities
Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift
Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills
Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction
Communicate effectively, and in a timely manner, with management, peers, and clients
Maintain client confidentiality at all times, while following agency, state, and HIPAA laws
Other duties as assigned
Qualifications
High School Diploma or GED or Equivalent
Minimum one (1) year experience in related work
Possess effective customer service skills and the ability to handle difficult situations
Ability to work independently and think critically
Ability to act in a professional manner regardless of circumstances
Commitment to improving the community through empowerment and dignity
Familiarity with non-violent crisis intervention
Familiarity with issues faced by population served
Ability to self-motivate and to appropriately organize and motivate others
Computer literate; able to use computerized database system for information management
Ability to work as a team member
Able to obtain and maintain Food Handlers, CPR and First Aid certification
Demonstrate an ability to take initiative towards continued professional development
Preferred
Qualifications
Ability to communicate in a language other than English strongly preferred
Work Environment:
Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds
may necessitate working in busy and at times loud environments
may be exposed to elements like cold, heat, dust, noise and odor
May need to bend, stoop, twist, and sit throughout the day
Ability to work with Persons Experiencing Homelessness (PEH)
Skills mentioned
The People Concern's story is one of convergence and deep-rooted community commitment, born from the union of two of Los Angeles County's most trusted social service organizations. While the agency in its current form was established in 2016 through the merger of the Ocean Park Community Center (OPCC) and Lamp Community, its history stretches back over six decades. OPCC began its work in 1963, responding to the needs of the community in Santa Monica, while Lamp Community was founded later to address the specific challenges of homelessness on Skid Row. Recognizing that their missions were aligned and their combined expertise could drive greater impact, these two powerhouses joined forces to create a single, unified entity dedicated to ending homelessness and domestic violence. Today, The People Concern stands as one of Los Angeles County's largest social services agencies, driven by a philosophy that everyone deserves to be housed, healthy, and safe. The organization operates with an integrated system of care that goes beyond simple shelter. They provide a comprehensive array of services including outreach, interim and permanent supportive housing, mental and medical health care, substance abuse services, and domestic violence support. By tailoring their approach to the unique needs of each individual—whether they are survivors of domestic violence, challenged youth, or chronically homeless individuals—The People Concern empowers the most vulnerable members of the community to rebuild their lives and achieve long-term stability.
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