Packaging Installation Technician

Field Service - Packaging Installation Technician

Bilingual Preference - Spanish

Acceptable Cities for this role – Philadelphia, PA, Newark, NJ, Trenton, NJ and more

CANDIDATES MAY RESIDE WITHIN A 1.5 HOUR COMMUTE OF ANY MAJOR AIRPORT

Join Reiser as a Field Service Technician and Make an Impact!

Are you passionate about technical problem-solving and providing exceptional customer service? Join a team with over 60 years of success in the food equipment industry, recognized globally for quality, innovation, and unmatched customer support. Reiser is the trusted name for food manufacturers, delivering better, smarter solutions in food processing and packaging.

About the Role

As part of our dynamic, growth-driven team, we’re seeking an experienced Field Service Technician to install new equipment and perform maintenance and repair services for our customers. This role combines travel, technical expertise, and direct customer interaction, giving you the chance to help ensure Reiser’s equipment performs at its best, making a real difference in our customers' businesses. Candidates should live within a 1.5-hour commute of any major airport for easy access to our customers.

Our Vision

• Robert Reiser & Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs.
• Every customer contact will result in an improved relationship with that customer.
• We will continuously strive to strengthen our supplier partnerships.
• We will encourage our fellow employees to reach their potential.
• Therefore, we will earn a fair profit and ensure our future.

Who We’re Looking For

If you have strong electro-mechanical skills and thrive in a customer-facing role, we want to meet you! Our ideal candidate is smart, energetic, hard-working, and likes to have fun on the job. At Reiser, you'll be welcomed into a culture that values hard work, supports career growth, and is committed to the success of every employee.

What You’ll Do

• Travel 80% (during the week) away from home visiting food plants. You will spend approximately the majority of your time throughout the US for the first 1-2 years and then will be focused on helping support assigned sales region while supporting the overall sales effort of Reiser.
• Read diagrams, schematic drawings, engineering specifications and service manuals to determine work procedures.
• Engage with customers on site, analyze equipment performance, troubleshoot to isolate problems, and determine actions needed to restore system to performance specifications.
• Share information with team members, customers, and your supervisor to help prioritize and keep customers apprised of corrective actions and equipment status.
• Inform customers of routine preventive maintenance techniques.
• Participate as necessary in new projects to install or improve the safety and performance of existing and new equipment.