Partner Success Manager (Texas or South - Remote)
Job description
About Us
At Tutored by Teachers, we believe that when you put a teacher in front of a student, magic happens. Backed by some of the biggest names in EdTech including GSV, A-Street Ventures, and TMV, we are on a mission to close the opportunity gap and need a strong strategic, data-driven, and results-oriented member of our Customer Success team. This is a remote position, but we are looking for someone who is based in the South or Texas to support regional districts! If you’re a person motivated by customer happiness and success and are looking to join a mission-driven, growing company, then this role is made for you!
The Role
As a Partner Success Manager you will:
- Serve as a strategic partner to district and school teams, ensuring program success and long-term growth
- Lead onboarding for new clients, setting clear expectations, timelines, and milestones
- Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities
- Synthesize client feedback to provide meaningful insights to internal teams & senior management
- Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes
- Proactively identify at-risk accounts and partner internally to mitigate churn
- Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience
Requirements
- 3-5+ years experience in Customer Success or Account Management
- Experience in K-12 education, district and school leadership preferred
- Strong organizational and project management skills; ability to prioritize strategically
- Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
- Experience navigating and resolving client challenges, both internally and externally
- Willingness to travel up to 40% of work week
- Commitment to TbT’s mission to close the opportunity gap and promote inclusivity
Benefits
We currently offer the following
benefits
- Excellent healthcare coverage - we cover 100% of certain health care plans for you and your family!
- Access to 401k to help save for the future
- Well-rounded wellness benefits including access to free and low cost mental health resources and support services
- Fully remote work environment
- Company-owned laptop
- Flexible, Discretionary PTO: We offer flexible paid time off that allows employees to take time away as needed, subject to manager approval.
Tutored by Teachers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let us know.
The expected base salary range for this position is $90,000-$110,000.
Skills mentioned
Tutored by Teachers (TbT) emerged in 2020, a public benefit company with a clear and ambitious mission: to close the persistent academic opportunity gaps in K-12 education. Founded by Shaan Akbar and Rahul Kalita, the company was born out of a desire to provide high-need students with personalized, high-impact virtual instruction led by experienced, certified teachers. From its inception, TbT focused on an evidence-based approach, partnering directly with schools and districts to identify students who would benefit most from supplemental, small-group learning. This model was designed not only to accelerate student learning but also to offer teachers fair compensation and opportunities for professional growth within the company. The company's journey began with a commitment to leveraging technology to connect highly qualified educators with students across the nation, regardless of geographical barriers. Early on, TbT concentrated on developing a robust platform capable of delivering live, synchronous, and video-based tutoring sessions. A key differentiator was the emphasis on maintaining consistent small groups, allowing the same teacher to build relationships with their students throughout the program, fostering responsive and tailored instruction. As TbT grew, it expanded its offerings to include a range of programs such as Virtual Intervention, Tutoring for All, Summer Academy, and even support for teacher vacancies, ensuring that learning continuity could be maintained. The focus remained steadfastly on core subjects like Math and English Language Arts (ELA), with curriculum meticulously aligned to state standards and customized to the specific needs of partner schools and their student populations. This dedication to personalized learning and measurable outcomes quickly garnered attention, leading to significant growth and partnerships with numerous school districts and charter networks.
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