Parts Manager

Lead and manage the parts counter team to support both external and internal customers while maximizing customer satisfaction and gross profit. Parts manager is also responsible for execution of process discipline required to maintain an optimized inventory.

• Profitable growth through increased counter revenue
• Foster and maintain customer-focused environment through training, leadership and modeling of exceptional customer service. This focus to include both external and internal customers
• Management of Revenue, Gross Margin Dollars, Overtime and Freight Recovery
• Leadership, management and training on customer calls, both in-person and telephone
• Hire, train, schedule and develop counter staff
• Conduct regular performance reviews and coaching
• Manage counter behaviors including utilization of quote tracker, offering aftermarket parts, offering bulk discounts, offering featured products, etc.
• Track and manage results for inventory related KPI's as defined by management (Base Camp)
• Provide oversight and supervision of invoices coded by their department
• Processing and tracking vendor core returns and credits and schedule reconciliation
• Schedule reconciliation for DIA returns and local vendor returns
• Enforcement of margin discipline. Escalate pricing concerns as needed
• Resolve escalated customer issues
• Ensure compliance with safety and environmental policies
• Retail Merchandising Area
• High School graduate or equivalent
• Associate degree or equivalent Automotive / Diesel technology industry experience
• 3 years of truck/automotive dealership experience
• Strong background on in-person and telephone-based customer service
• Demonstrated leadership and management ability
• Sufficient product knowledge to be able to train and lead counter people selling medium and heavy duty truck parts
• Strong leadership and people management skills
• Strong customer service and relationship-building skills (internal and external)
• Problem-solving and decision-making skills under time pressure
• Ability to prioritize and manage multiple demands (service, retail counter, fleet room)
• Effective verbal and written communication skills