Patient Service Representative
Job description
Overview
Patient Service Representative – Houston, TX
Made Ya Smile is looking for an experienced and friendly Patient Service Representative to join our team in Houston, TX!
If you enjoy helping people, providing excellent customer service, and creating a welcoming experience for patients, we’d love to hear from you. You’ll be an important part of our team, helping patients navigate their appointments and treatment while supporting the day-to-day needs of the practice.
What You’ll Do
- Welcome patients with a friendly and professional attitude
- Answer phones and respond to patient questions and concerns
- Schedule, confirm, and maintain patient appointments
- Follow up with patients regarding cancellations and no-shows
- Register patients and maintain accurate patient information
- Post charges and payments to patient accounts
- Monitor and respond to voicemail
- Help patients understand their treatment and financial arrangements
- Maintain a clean, welcoming, and organized reception area
- Work closely with the dental team and Office Manager to provide an excellent patient experience
What We’re Looking For
- Dental office experience required
- Previous experience answering phones and scheduling appointments
- Strong customer service skills
- Experience with patient payments is a plus
- Knowledge of HMO/PPO dental insurance is a plus
- Friendly, professional, and dependable
- Strong communication and organizational skills
- Comfortable working in a busy, team-oriented environment
What We Offer
- Full-time schedule:
- Monday - Friday
- Health, dental, and vision insurance with individual and family coverage
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment
- Modern dental technology
- Opportunity to grow your career in a patient-focused dental practice
Join Our Team!
We’re looking for someone who enjoys working with patients and being part of a great dental team. If you have dental office experience and are ready for your next opportunity, apply today!
Qualifications
Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements. The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.
Skills mentioned
At the heart of Dental Care Alliance (DCA) is a culture deeply rooted in a commitment to advancing the practice of dentistry. Established in 1991 by a dentist for dentists, the organization's philosophy is built on the unwavering belief in improving the well-being of both patients and dental professionals through innovative and proven practice-support solutions. This mission fosters a collaborative environment where a collective of doctors, specialists, hygienists, and support staff work in unison, dedicated to enhancing the health of the communities they serve. The core belief is that together, as an alliance, they are greater than the sum of their parts, creating an ever-expanding network and support system that empowers dental professionals to unleash their true potential. This supportive infrastructure is designed to handle the business aspects of dentistry, allowing practitioners to focus solely on delivering the highest quality of compassionate patient care, utilizing the latest treatments and technologies. DCA's culture is one of partnership and growth, where like-minded professionals are united by a shared vision. The organization prides itself on being more than just a support service; it's a platform that brings together industry experts and dedicated dental teams to move the entire industry forward. Testimonials from affiliated dentists frequently highlight the sense of family and accessible support, from human resources and marketing to operational guidance. This feeling of being part of a larger, caring community is a cornerstone of the DCA experience. The company actively fosters an environment where every voice is heard, and entrepreneurial spirit is encouraged, allowing professionals to maintain their autonomy while benefiting from the resources of a large, successful organization. By investing in its people, systems, and technology, DCA is not just supporting dental practices but is pioneering a new era of oral health, driven by a passion for excellence and a collective dedication to creating a lifetime of healthy smiles.
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