Permanent Supportive Housing Case Manager

About Us

The Just One Project's mission is to increase access to food, resources, and supportive services to build a stronger, healthier, and more connected community.

At The Just One Project, we believe that meaningful change begins with compassion, connection, and opportunity. Our team is made up of passionate individuals who are committed to making a difference while fostering a workplace built on collaboration, diversity, and work-life balance.

Everything we do is guided by our core values: Respect, Integrity, Innovation, and Compassion, and by our Gold Standard of service. We believe every person we serve deserves to be treated with the same care, dignity, and respect you'd want for your own family.

We're looking for someone who doesn't just believe in these values but brings them to life through every client interaction, community partnership, and opportunity to make a difference.

About the Role

As a Permanent Supportive Housing Case Manager, you'll play an important role in helping individuals and families living with HIV/AIDS find and maintain safe, stable, and affordable housing.

Because having a place to call home is about so much more than having a roof over your head.

Through our Housing Opportunities for Persons With AIDS (HOPWA) Tenant-Based Rental Assistance (TBRA) program, you'll work directly with clients to navigate housing challenges, access rental assistance, connect with healthcare and supportive services, and build a foundation for long-term stability.

This is a relationship-driven role where compassion meets problem-solving. You'll get to know your clients, understand their unique circumstances, and work alongside them to create individualized plans that support their housing, health, and personal goals.

Your days will be a combination of client meetings, housing coordination, home visits, documentation, and collaboration with landlords, healthcare providers, and community partners. Some days you'll help someone navigate a housing challenge; other days, you'll connect a client with essential healthcare or celebrate an important milestone in their journey toward independence.

We're looking for someone who is empathetic, organized, resourceful, and comfortable navigating complex situations while maintaining the confidentiality, professionalism, and accountability that this work requires.

If you're passionate about helping people overcome barriers and believe that stable housing can be the foundation for a healthier, more independent future, we'd love to meet you!

What You'll Do

• Provide individualized case management services to clients, helping them identify barriers, set meaningful goals, and work toward long-term housing stability and self-sufficiency
• Conduct comprehensive client assessments and develop personalized service plans based on each individual's housing, health, and supportive service needs
• Administer Tenant-Based Rental Assistance (TBRA) in accordance with program guidelines and organizational policies
• Help clients navigate housing challenges and coordinate rental assistance with landlords, property managers, and service providers
• Build positive working relationships with clients, landlords, healthcare providers, and community partners to support successful housing outcomes
• Connect clients with appropriate healthcare, community resources, supportive services, and other essential assistance
• Coordinate referrals and follow up to help ensure clients receive the support they need
• Conduct required home visits and client check-ins to monitor progress, identify emerging needs, and promote continued housing stability
• Provide ongoing encouragement and practical support as clients work toward greater independence and self-sufficiency
• Help clients navigate concerns or challenges that may threaten their housing stability
• Use trauma-informed, culturally responsive, and nonjudgmental approaches when supporting clients through difficult situations
• Recognize crisis situations and respond appropriately using stabilization, safety planning, and available community resources
• Maintain accurate, thorough, and confidential client records in required program systems
• Document case management services, client interactions, housing assistance, and program activities according to established guidelines
• Complete required reports, forms, and program documentation accurately and within established deadlines
• Collaborate with supervisors, internal teams, and external service providers to address complex client needs and identify creative solutions
• Participate in required program meetings, trainings, and organizational activities
• Represent The Just One Project at a minimum of six Pop Up & Give events each calendar year
• Support additional program and organizational responsibilities as needed

What You Bring

• Bachelor's degree in Social Work, Human Services, or a related field, or an equivalent combination of education and relevant work experience
• 3+ years of experience in case management, social services, or community outreach
• 3+ years of nonprofit experience
• Experience working with a caseload of 20-25 people.
• Experience working directly with diverse populations, including vulnerable or at-risk individuals
• Knowledge of HIV/AIDS-related issues, permanent supportive housing assistance programs, and available health resources
• Familiarity with housing services, wraparound programs, and initiatives that promote long-term self-sufficiency
• Demonstrated experience managing a caseload and helping clients achieve measurable outcomes related to housing stability and independence
• Strong communication and interpersonal skills, with the ability to establish trust and maintain professional relationships
• A compassionate, client-centered approach that respects each individual's circumstances, experiences, and goals
• Strong organizational skills and attention to detail, especially when managing multiple clients, deadlines, and documentation requirements
• Sound judgment and creative problem-solving skills when navigating complex housing or client situations
• The ability to maintain strict confidentiality when working with sensitive personal and health-related information
• Knowledge of crisis stabilization, rapid response, and safety planning practices
• Comfort using technology and client management systems to maintain accurate case records and program documentation
• The ability to work independently while collaborating effectively with teammates and community partners
• A valid, unrestricted driver's license, reliable transportation, and the ability to meet organizational insurability requirements
• The ability to obtain and maintain a valid Nevada Food Handler Safety Training Card within 30 days of hire when required for food distribution activities
• A genuine commitment to our mission and core values of Respect, Integrity, Innovation, and Compassion

Preferred Qualifications

• Relevant certifications in case management, conflict resolution, or related areas
• Bilingual language skills

What the Work Looks Like

This is a full-time, onsite position based at The Just One Project's headquarters, with regular opportunities to work directly in the Southern Nevada community.

This isn't a position where you'll spend every day behind a desk! You'll balance administrative responsibilities and case documentation with client interactions, community-based services, and housing-related activities.

Because local travel is an important part of this role, you'll need to be comfortable:

• Traveling throughout the community for client home visits, meetings, and other program-related activities
• Working independently in office and community-based settings
• Visiting community locations, partner agencies, and other organizational facilities as needed
• Sitting, standing, and walking for extended periods
• Occasionally bending, reaching, stooping, lifting, or carrying materials up to 50 lbs., when applicable
• Working in varying indoor and outdoor environments
• Responding professionally and calmly when unexpected challenges arise

Compensation and Benefits

As a Staff Tier team member, you'll receive:

• Health, Dental, and Vision coverage
• Additional insurance options including Life Insurance, AD&D, Critical Illness, Accident Insurance, Short and Long Term Disability, and Pet Insurance
• 401k retirement plan with 3% employer match
• Paid Time Off, accrued from your start date
• 2 floating holidays
• Birthday Pay
• Bereavement pay
• Paid parental leave
• 6+ weeks of paid holiday time off per year
• Mileage reimbursement for approved work-related travel, including client home visits

Don't Meet Every Requirement? Let Us Decide!

We know that great candidates bring a variety of experiences, perspectives, and strengths to the table. If this opportunity excites you and you believe your skills and experience could make a meaningful difference in the lives of the people we serve, we encourage you to apply!

Employment is contingent upon successful completion of a criminal background check, drug screening, motor vehicle report, employment verification, and reference checks, as permitted by law.