Practice Operations Manager

About This Job

You step into a vital leadership role that directly shapes the health and success of our medical clinic. As our operational heartbeat, you keep our daily medical workflows smooth, ensure our financial health remains strong, and foster a welcoming space for every patient who walks through our doors. Your leadership bridges clinical care and business strategy, empowering our team to deliver exceptional service while meeting our broader organizational goals.

Job Duties and Responsibilities

• Directs daily clinic workflows through expert Practice Management to ensure efficient patient care and high staff morale.
• Oversees comprehensive Healthcare Administration to maintain high standards of patient safety, service quality, and operational consistency.
• Manages the entire Revenue Cycle Management process to secure timely billing, reduce claim denials, and maximize financial performance.
• Supervises staff by actively hiring, training, and providing daily work direction to build a high-performing and cohesive team.
• Builds accurate financial plans using advanced Budgeting & Forecasting techniques to control costs and support growth.
• Maintains strict Regulatory Compliance to protect patient privacy and meet all healthcare laws and accreditation standards.
• Optimizes Patient Access pathways to reduce wait times, streamline scheduling, and improve the overall patient journey.
• Drives continuous Process Improvement initiatives to eliminate waste, update workflows, and elevate service delivery.
• Evaluates and coordinates Vendor Management contracts to secure the best equipment, software, and services for the practice.
• Leads the adoption and optimization of EHR/EMR Systems to ensure accurate medical record-keeping and seamless clinical communication.

Required Qualifications

Education

• Holds a bachelor's degree in healthcare administration, business administration, or a related field.

Experience

• Demonstrates at least 5 years of progressive experience in medical practice management or healthcare operations.
• Shows a proven history of staff supervision, including hiring, performance management, and team development.

Knowledge/Skills

• Possesses deep expertise in Practice Management and Healthcare Administration best practices.
• Applies strong financial skills in Revenue Cycle Management and Budgeting & Forecasting.
• Navigates complex Regulatory Compliance standards within the healthcare industry.
• Operates and troubleshoots modern EHR/EMR Systems with ease.
• Communicates clearly to resolve conflicts, lead teams, and collaborate with physicians and executives.

Preferred Qualifications

• Holds a master's degree in healthcare or business administration.
• Earns a recognized certification such as Certified Medical Practice Executive (CMPE).

Physical Requirements/Work Conditions

• Works primarily in a standard professional office and clinical environment.
• Sits at a desk and uses a computer for extended periods.
• Lifts office supplies and equipment weighing up to 20 pounds as needed.
• Travels locally to attend meetings or visit sister clinics on occasion.