Property Manager, US (West)

Summary

Fundamentally responsible for the overall property management duties for the assigned portfolio of Realterm logistics and on-airport properties within the West Region.

General Responsibilities

Property Operations

Ensure properties are maintained in good operational condition

Responsible for completing and recording property inspections required by contractual and risk management obligations.

Work with site management team to ensure systems are properly maintained and tenant’s needs are addressed in a timely manner

Oversee property related service contracts and building staff (landscaping, janitorial, site management)

Responsible for assuring that capital projects are completed on time and within budget in cooperation with the facilities team, construction group and/or third parties

Maximize the value of the assigned properties by finding methods to reduce costs and increase efficiencies of building systems and services

Responsible for assessing, developing and implementing short term, intermediate and long-term strategies which enhance value

Responsible for ensuring that property specific compliance requirements are completed including requirements of ground lessors, third party lenders and bondholders, as well as any other investor requirements

Participate in special projects within the assigned portfolio that may include evaluation (due diligence) of properties for acquisitions / dispositions among other recurring and non-recurring events

Where required, oversee property related aircraft parking apron services, including ramp management and fuel distribution services

Tenant & Customer Relations

Establish positive relationships with internal and external customers

Act as primary point of contact for tenants, providing effective Lease administration guidance

Provide new tenant orientation with focus on tenant v. landlord lease obligation

Establish appropriate communication within tenant organizations and within Realterm to address administrative, leasing, sustainability and financial matters

Manage tenant interface platform for assigned properties

Participate in Tenant Satisfaction Assessment process and subsequent action planning

Financial Reporting

Review and approval of vendor invoices

Monitor and manage AR/AP for the assigned properties

Ensure utilities are billed back to the tenants as required

Review and prepare property reports, variance analyses and operating and capital budgets for assigned portfolio

Work with senior management to reforecast R&M and capital expenses as necessary for assigned properties

Review annual property expense estimates and reconciliation process for assigned properties

Leasing and Marketing

Interface with Leasing and Development during lease negotiations, property expense analysis and operational implications

Keep involved with community affairs and business conditions that impact properties

Assist with property tours when requested

Monitor and maintain vacant spaces for “show ready” condition

Participate in airport and industrial real estate associations and events where required and/or beneficial to nurture business relationships or networking prospects or to engage in educational opportunities

Risk Management

Ensure tenant and emergency contact lists are current for assigned properties

Implement emergency response plan at assigned properties

Identify and address any FLS issues

Ensure all environmental permits and inspections are up to date for assigned properties

Administrative

Ensure documents are properly maintained on the Shared Drive

Competitively bid contracts for property service

Complete tenant move-in and move-out process and documentation

Input and follow up on work orders entered into Facilities Manager

Assist with collection, recording and reporting of utility benchmarking

Ensure vendor compliance with insurance requirements

Perform special ad hoc projects and assignments

Competencies

Accountability & Availability

Character, Trust, Integrity

Planning, Decision-Making & Initiative

Development & Learning

Collaboration, Communication & Teamwork

Qualifications

Demonstrates a high level of competency in managing complex property portfolio with accuracy, consistency and attention to detail.

Operates with a strong sense of urgency, proactively addressing issues to enhance tenant satisfaction, protect asset value, and support safety and compliance.

Takes ownership of issues from identification through resolution, proactively driving solutions and ensuring timely follow-through.

Effectively prioritizes and responds to time-sensitive tenant, operational, and financial matters in a fast-paced environment.

Delivers timely outcomes while exercising sound judgment and maintaining Company standards for quality, compliance, and professionalism.

Excellent written and verbal communications skills

Financial/accounting skills

Strong lease administration knowledge/experience inclusive of commercial leases

Demonstrated knowledge of mechanical and building systems

Strong analytical and effective problem-solving skills, with the ability to quickly adapt to changing priorities.

Ability to work independently and effectively manage multiple tasks

Proficiency in Microsoft Office

Working knowledge of Yardi preferred

Education and/or Experience

Two (2) to three (3) years of commercial/industrial property management experience in APM or PM role required

Bachelor’s degree or equivalent experience

Working Environment

The position will work in a general office setting and may require travel at least 40% of the time based on organizational/business and regional team needs.

Physical Demands

Must be able to remain in a stationary position for the majority of the workday, sitting at a desk, consistently operating a computer. The person in this position must be able to access file cabinets and office machinery (to include a computer, copier, and fax machine). On occasion, may need to lift boxes of up to 10 lbs. They must also be able to walk (for extended periods of time), climb stairs and/or ladders at property sites as required, including partially developed properties to conduct inspections.