Regional Property Manager

Reporting directly to the Director of Property Management, the Regional Property Manager plans, directs, and supervises site management activities within a regional portfolio managed by the Property Management Department. The Regional Property Manager supports BHP’s operational objectives by managing the team members to ensure maximum occupancy, successful residency, and program compliance. The Regional Property Manager ensures operational compliance for affordable, low-income housing tax-credit, project-based vouchers and contracts, and/or market rate housing in the City of Boulder. Areas of responsibility include developing and leading strong property management teams that ensure strong resident relations, control property specific budgets, monitor market conditions and attract and retain residents by providing superior customer service. The Regional Property Manager ensures work quality and adherence to established policies and procedures and performs the more technical and complex tasks relative to the assigned areas of responsibility.

HIRING RANGE AND

BENEFITS

$85,000-$100,000 DOQ

We know our employees are our most important resource, in addition to rewarding and meaningful work we enjoy:

• Medical, dental, vision health plans.

• Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans.

• Paid life insurance.

• Employee wellness program.

• Select Summer Fridays off (if applicable)

• Long term disability

• 13 paid holidays per year plus vacation and sick leave.

• Excellent work-life programs, such as flexible schedules, training opportunities, and more.
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COMPETENCIES:

Interpersonal Skills – Commits to finding ways to work with a wide array of people and finds ways to adjust to working in different situations and with people who have different styles.

Peer Relationships – Can quickly find common ground and solve problems for the good of all, can solve problems with peers with a minimum of noise, is seen as a team player and is cooperative, easily gains trust and support of peers, encourages collaboration, can be candid with peers.

Dealing with Ambiguity – Can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, isn’t upset when things are up in the air, doesn’t have to finish things before moving on, can comfortably handle risk and uncertainty.

Self-Knowledge – Is personally committed to and actively works to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, works to deploy strengths, works on compensating for weakness and limits.

PM Skills - Advanced PM program knowledge. Housing programs include Low Income Housing Tax Credit; Project Based Vouchers; Project Based Contract; Public Housing; HOME; City of Boulder Affordable and Market Rate properties.

Drive for Results - Can be counted on to exceed goals successfully, is constantly and consistently one of the top performers, very bottom-line oriented, steadfastly pushes self and others for results.

Organizing – Can marshal resources (people, funding, material, support) to get things done, can orchestrate multiple activities at once to accomplish a goal, uses resources efficiently and effectively, arranges information and files in a useful manner.

Customer Service – Provides exemplary customer service to applicants, residents, community partners, and co-workers.

Communication Skills - Able to convey verbally and in writing complex information in a professional, clear, and concise fashion using correct grammar and punctuation. Able to navigate conflict and have difficult conversations with staff, peers, and residents. Understands and practices the principles of active and effective listening. Strives to constantly improve communication skills. High level of attention to detail and accuracy.

Time Management - Strong organizational and prioritization skills. Practices regular, predictable attendance. High level of attention to detail and accuracy. Self-motivated, proactive, and resourceful.

ESSENTIAL JOB FUNCTIONS:

• Assume responsibility and provide oversight for BHP’s property management activities and operations; including fiscal management of assets, occupancy, resident relations, and collaboration with maintenance and resident services functions for assigned properties including curb appeal and site safety.

• Ensure compliance with all relevant programs (HUD, LIHTC, HOME, City of Boulder, etc.). This position manages most of BHP’s current project-based voucher portfolio from a property management and voucher compliance perspective.

• Participate in the development and implementation of goals, objectives, budgets, policies, and priorities for assigned property management portfolios; identify resource needs; recommend and implement policies and procedures.

• Select, train, motivate and evaluate assigned personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.

• Provide direction and quality supervision for property managers and other assigned staff; meet with staff to identify and resolve problems; assign work activities and projects; monitor workflow; review and evaluate work products, methods and procedures; ensure consistency of communication, implementation of policies and procedures, and data tracking.

• Works productively and strategically with onsite Maintenance and Resident Services staff to drive toward operational goals and assumes responsibility for property performance across the Regional Portfolio.
• Ensure the delivery of departmental employee training, motivation, supervision and evaluation; provide guidance, support and constructive feedback to team members.

• Review case files for transfers, eviction, reasonable accommodation requests, medical requests and complaints; process and evaluate requests and implement decisions; work with legal counsel and partners as needed to resolve any related issues.

• Coordinate programs with outside agencies and organizations; provide staff assistance to the Director of Property Management; prepare and present staff reports and other necessary correspondence.

• Provide continuous availability and support for resident emergency needs; troubleshoot emergency situations as necessary with the maintenance department; document and follow up with service needs.

• Ensure that all required supporting documents, files, logs and records are properly maintained; prepare or coordinate various administrative and statistical reports relating to BHP clients and programs within area of assignment.

• Serve as backup to the Director of Property Management and work directly with the Deputy Director as needed to ensure continuity of operations, respond to emergencies, and provide support during planned and unexpected leave times.

• Performs related duties as assigned to support departmental and organizational needs.

• Maintains a high level of professionalism and integrity; listens to questions and concerns, evaluates issues and possible solutions, works collaboratively with the Boulder Housing Partners team to address systemic problems; inspires confidence and respect; uses feedback from others to grow and develop.

• Regular, predictable attendance is an essential function of this position.

• Supports BHP’s mission, values, and safety standards.

REQUIRED

QUALIFICATIONS

• Proven ability to successfully manage affordable housing program with a minimum of 500+ multi-family units.

• At least 3 years of proven leadership and supervisory skills necessary to manage all aspects of a diverse portfolio of properties which include affordable and market rate units; be a motivator; a great communicator and a hands-on manager.

• Ability to monitor property specific budgets and financial reports.

• Ability to train, monitor, and supervise property management staff in their team.

• Ability to implement and explain federal, state, local, and mandated rules, regulations, policies, and procedures including Fair Housing, Low-Income Housing Tax Credit (LIHTC) and/or other affordable or HUD programs.

• Active certification in LIHTC, PBV, PBC, HOME, and other housing program compliance from an accredited provider within the last 12 months. Interpersonal skills needed to resolve landlord and resident issues.

• Communication skills needed to prepare clear and concise administrative reports.

• Communication skills to effectively respond to requests and inquiries from BHP residents and the general public.

• Communicate clearly and concisely, both orally and in writing across a diverse range of audiences including proven experience in working effectively with the mentally, physically, socially and economically disadvantaged.

• Demonstrated time management and organizational skills.

• Establish and maintain effective working relationships with those contacted during work.

KNOWLEDGE OF:

• Property management software - preferably YARDI

• Economic and social issues that impact low-income residents.

• Community resources available to low-income residents.

• Techniques used in working with the mentally, physically, socially, and economically disadvantaged.

• Modern office procedures, methods and equipment including computers and supporting word processing and spreadsheet applications, specifically Microsoft Office programs.

• Methods and techniques of managing buildings, facilities, and grounds.

• Mandated Housing Quality Standards and other relevant codes and standards.

• Rules and regulations governing the landlord/resident relationship.

• Methods and techniques of resolving resident issues.

• Principles and practices of handling resident contract obligations.

• Principles and practices of report preparation.

• Methods and techniques for successful supervision.

• Pertinent Federal, State, and local codes, laws and regulations.

DESIRED

QUALIFICATIONS

• Bi-lingual English/Spanish

• Advanced Yardi knowledge

EDUCATION and Experience Guidelines

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

1. Education:

Equivalent to a Bachelor’s degree from an accredited college or university with major course work in property management, real estate, business administration, social services or a related field.

2. Experience:

Three years of increasingly responsible property management experience including three years of supervisory responsibilty.

3. License or Certificate

• Possession of an appropriate, valid driver’s license.

• Possession of, or ability to obtain Certified Property Manager (CPM).

CHAIN OF SUPERVISION:

1. TITLE OF IMMEDIATE SUPERVISOR: Director of Property Management

1. TITLE(S) OF POSITIONS OVER WHICH THIS POSITION HAS DIRECT SUPERVISION: Senior Property Manager, Property Manager

MACHINES AND EQUIPMENT USED IN WORK INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

Personal vehicle, personal computer, telephone, photocopy machine, facsimile machine, and calculator.

WORKING CONDITIONS:

Physical Demands: This position works equally in an office setting and at housing sites. In the office it is primarily sedentary physical work requiring the ability to lift a maximum of 10 pounds; occasional lifting, carrying, walking, and standing; frequent hand/eye coordination to operate personal computer and office equipment; vision for reading, recording and interpreting information; speech communication and hearing to maintain communication with employees and residents. At housing sites there may be an occasional need to work in inclement weather.

Work Environment: Works in a clean, comfortable environment in the office. On housing sites, may on occasion encounter fumes and/or loud noise.

Equipment Used: Frequently uses standard office equipment including personal computers, calculators, printers, fax, and copy machines.

BHP is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.