Retail General Manager
Job description
About Us
Want to bring the “care” back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great.
Job Type: Full Time
Pay: $58,656 - $68,795.01 per year
The Role:
A Visionworks General Manager (GM) is a leader of others and leader of the business at Visionworks. This person is a smart, business-savvy self-starter who knows their way around profitability and the driving factors of success. The General Manager will also manage a service driven team to ensure a simple, human and bold patient and customer journey from doctor appointment to eyewear pickup.
Maximize the store’s profitability without compromising the patient/customer experience by setting and exceeding organization’s financial and performance goals
Engage regularly with the Doctor to touch base on business needs, associates and patient/customer experience
Prep and plan business for the day by managing incoming traffic, doctor appointments, and scheduled eyewear services
Hire, Train, coach, develop and support store associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
Remove obstacles and find resolution in the patient/customer experience when needed
Lead, execute and improve all broad operational activities to meet the store's financial and customer experience goals
Qualifications
HS Diploma or GED required; Bachelor’s degree preferred
Three (3) or more years of related experience required
Optical management experience preferred
Licensed GMs must have a current State Opticians License
What we offer!
At Visionworks, we offer a generous, competitive benefits package (for our part timers, too!) and exclusive employee discounts —including but not limited to
Vision Coverage)
Paid Parental Leave
Bereavement Leave
401 (k) Savings Plan
Paid Time off
Milestone anniversary awards
Medical, Dental for Full Timers
And more!
Visionworks, originally founded as Eye Care Centers of America (ECCA) in San Antonio, Texas, in 1984, embarked on a journey to become a significant provider of eye care services in the United States. The early years, from 1984 to 1988, were marked by growth, establishing a foundation in the optical retail sector. A notable development occurred in late 1987 when Sears, Roebuck & Co. acquired Eye Care Centers as part of a strategy to bolster its merchandising operations with fast-growing specialty stores. This ownership was, however, a transitional phase. By 1993, a buyout led by Desai Capital Management and ECCA executives returned the company to private hands, setting the stage for further independent expansion throughout the 1990s, largely driven by acquisitions. The new millennium brought further changes in leadership and ownership. In 1998, Thomas H. Lee Co. acquired a majority stake in Eye Care Centers. David E. McComas took the helm as CEO in 2001. A significant merger in 2006 with HVHC Inc. (Highmark Vision Holding Company) transformed ECCA into one of the largest chains selling eye care products, and eventually, the Visionworks brand became more prominent. This consolidation aimed to leverage the strengths of both entities, enhancing their market presence and service capabilities. The company continued to operate and expand, focusing on providing a comprehensive range of eye care services, including eye exams, prescription eyewear, and contact lenses. In June 2019, VSP Global, a leader in vision care benefits, announced its acquisition of Visionworks. This move integrated Visionworks into VSP's broader network, aiming to enhance accessibility and value for customers and members. Today, Visionworks operates hundreds of retail locations across the United States, positioning itself at the intersection of healthcare and retail, committed to making eye care simple and accessible.
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