Rocket Software Support Specialist
Job description
En raison du lieu de publication, cette offre d'emploi est disponible uniquement en anglais.
Your role, your impact
As a Rocket Software Support Specialist, you'll help support and maintain Rocket Enterprise Server, Enterprise Developer, and Enterprise Analyzer products (formerly Micro Focus) running on AWS Mainframe Modernization (M2). You'll handle day-to-day product support, troubleshooting, and customer issue resolution alongside our infrastructure, application, and operations teams. You'll play a key role in ensuring the stability and ongoing support of these solutions within an established environment.
Your day-to-day
- Support, maintain, and troubleshoot Rocket Enterprise Server, Enterprise Developer, and Enterprise Analyzer on AWS M2 across production and non-production environments;
- Administer Enterprise Server components, including regions, ESCWA/MFDS, CICS/JES/IMS emulation, batch/JCL, Fileshare/VSAM, and security (ESF/LDAP);
- Diagnose and resolve customer issues by analyzing CTF traces, dumps, console and system logs, using MFSupportinfo, and reproducing reported issues;
- Configure and troubleshoot database connectivity, including XA switch modules, PostgreSQL/Aurora, Db2 LUW/HCO, and SQL Server;
- Partner with vendor support to work cases to resolution and document fixes and procedures with clear written customer communication.
Keys to your success
- 4+ years of hands-on experience supporting Rocket (Micro Focus) Enterprise Server, Enterprise Developer, and Enterprise Analyzer;
- Experience working Rocket support cases and communicating effectively with customers in writing;
- Enterprise Server administration knowledge, including key server components and security features;
- Strong troubleshooting skills, including reading CTF traces, dumps, console/system logs, MFSupportinfo, and problem reproduction;
- Knowledge of database connectivity technologies and components, including PostgreSQL/Aurora, Db2 LUW/HCO, and SQL Server;
- Working knowledge of COBOL/PL/I, JCL, CICS, and VSAM;
- Understanding of AWS M2 environments, AWS services, and Windows/Linux administration, including PowerShell or Bash scripting.
Extra edge
- Experience supporting Micro Focus or Rocket products;
- Enterprise Developer build and compile troubleshooting skills using Eclipse or Visual Studio;
- Knowledge of AutoPass licensing, as well as CloudFormation and infrastructure as code (IaC).
Language skills
- English: Proficient
Skills mentioned
Alithya was founded in 1992 by Ghyslain Rivard and a group of 11 former Desjardins employees, beginning as a consulting firm focused on helping organizations navigate the evolving landscape of information technology. Over the past three decades, the company has grown from its Quebec origins to become a major North American digital strategy and technologies company, employing over 3,900 professionals across Canada, the United States, and beyond. Today, Alithya stands as a trusted advisor in strategic consulting and digital transformation, leveraging AI and cutting-edge technologies to help organizations streamline operations, elevate performance, and achieve measurable outcomes. The company went public and is now listed on the Toronto Stock Exchange under the symbol ALYA. Under the leadership of President and CEO Paul Raymond, who has guided the company since 2012, Alithya has pursued an aggressive acquisition strategy that has expanded its capabilities in enterprise resource planning, customer relationship management, data analytics, and cloud infrastructure. As a top Microsoft Solutions Partner and Oracle partner with over 25 years of experience implementing enterprise solutions, Alithya serves clients across diverse industries including manufacturing, energy, financial services, healthcare, government, and telecommunications.
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