Sales Operations Analyst

Sales Operations Analyst

Level: Salaried

Division / Department: Sales and Business Development

Reports to: Manager - Sales Analytics

Travel: Occasional, as needed

About the Role

This individual will apply proven communication, analytical and problem-solving skills to help maximize our sales and reduce our operating expenses through better use of data. The Sales Operations Analyst needs to be able to think strategically and understand business/industry trends. Candidate must be a performance-focused, proactive self-starter. To excel in this role, the candidate should be driven to do things before being asked, have excellent attention to detail, strong organizational skills, and apply creative insight into problem-solving. They should be comfortable with appropriate risk-taking; exercise good judgment in making calls when “perfect” information and solutions are not attainable, and be able to multitask, manage time and balance multiple priorities.

Their primary focus will be identifying and developing analytic solutions to turn data into actionable business recommendations, using statistical and quantitative analysis to enable data-driven decision making, and effectively using current and emerging technologies to evaluate trends. They will work to provide detailed analysis of source system data and modeling that data in available data visualization tools. A successful candidate should be proficient in the use of the Google G-Suite portfolio of products and have strong skills in business analytics platforms such as PowerBI, SQL, and additional applications as needed

Responsibilities include:

• Develop complex data sets to generate reports and data analysis methods to monitor and drive key performance indicators
• Prepare accurate reports using complex data sets from internal and external sources
• Analyze data to communicate areas for improvement in efficiency
• Work with business users to determine data analytics needs
• Collaborate with various divisions and staff members to develop strategic tools and applications to improve our sales ability/enablement.
• Identify, analyze, and interpret trends or patterns in complex data sets
• Translate data into insights and communicate effectively with stakeholders
• Assist in communicating programs and services information to the field staff
• Use data and creative reasoning to enhance business decision making
• Assist with handling sales related market activities and events
• Enable and assist in helping train business users to access and utilize data analytics in their decision making
• Special projects as requested by management

Education and Experience:Minimum

• Bachelor’s Degree or equivalent in business, management, marketing, or related field.
• Ability and willingness to learn new software applications
• Working knowledge of Microsoft Access and Excel

Desired

• Advanced knowledge of Microsoft Access and Excel
• Basic knowledge of SQL
• Previous experience developing and/or supporting software applications
• Familiarity with PowerBI reporting analytics (or other Business Analytics software) and additional reporting tools
• Experience or familiarity with Do it Best Group
• A general understanding of DIY/Hardware Retailing or Operations

Skills and Abilities:Minimum

• Must have excellent verbal and written communication skills
• Above-average problem-solving skills and ability to meet deadlines
• Excellent organizational skills
• Strong customer service skills
• Positive attitude and upbeat personality
• Must have advanced PC skills with proficiency in Microsoft Office

Desired

• In-depth knowledge of Do it Best Corp. systems, services, and programs
• 2+ years of Power BI or other big data platform experience
• Understanding of co-op business model
• Experience with Scrum or Kanban
• Experience in SQL development
• Demonstrated proficiency in Microsoft software suite
• Demonstrated ability to understand Financial / Business Reporting
• General understanding of Business Analytics and reporting software

Benefits available to you:

• Full insurance benefits package including Medical, Dental, & Vision
• Paid time off to foster work/life balance
• Profit sharing
• Bonus Pay opportunities
• Retirement funding opportunities
• Education reimbursement
• Health club reimbursement
• Career advancement opportunities

About Do it Best:

We’re the only US-based, member-owned hardware, lumber, and building materials co-op in the home improvement industry. We proudly serve thousands of locations in over 50 countries, offering exceptional merchandise and services driving us to nearly $5 billion in annual sales. Our goal is to help our members grow and achieve their dreams.

Culture:

Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role.

Our Philosophy: Serving others as we would like to be servedOur Mission: Making the best even betterOur Goal: Helping members grow and achieve their dreamsPlease note that for this role, relocation assistance is not available. Candidates should be willing and able to work in Fort Wayne, IN without the need for relocation support. We encourage local candidates or those already planning to move to the area to apply.