Senior Manager of Case Management

ORGANIZATION: Friends of Switchpoint is a non-profit organization that has been serving those individuals, families and veterans experiencing poverty and homelessness since 2014.

• OUR MISSION: To empower families and individuals in need by addressing the underlying causes of their poverty and providing each client with a personalized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community.
• OUR VISION: We believe each individual has worth and value. Change occurs when people are treated with respect and dignity, empowered with skills and resources to better their circumstance.

OUR MOTTO: It Takes All of Us to End Homelessness.

PURPOSE: The Senior Manager of Case Management is a mission-driven leader responsible for the strategic and operational oversight of Switchpoint’s Case Management pillar. This role provides leadership, support, and direction to statewide Case Management Supervisors, ensuring high-quality, participant-centered services that promote housing stability and self-sufficiency. The position is accountable for program performance, staff development, operational effectiveness, and compliance with organizational, state, and federal requirements while ensuring services remain aligned with Switchpoint’s mission.