Senior Manager of Quality

We are seeking a Senior Manager of Quality to lead and strengthen quality across our manufacturing operations, supplier network and customer relationships. This is a high-impact leadership role for a hands-on quality professional who brings strong technical expertise, sound business judgment and a relentless focus on continuous improvement.

The Senior Manager of Quality will own the development and execution of quality systems, processes and standards that support operational excellence and customer satisfaction. This leader will partner closely with Manufacturing, Engineering, Purchasing, Sales and suppliers to identify root causes, eliminate defects, improve processes and ensure our products consistently meet or exceed customer and engineering requirements.

The ideal candidate is a leader who is analytical, decisive and comfortable working in a fast-paced manufacturing environment. You will have the opportunity to influence quality strategy, build accountability across the organization, strengthen supplier performance and develop a high-performing quality function.

What You’ll Do

Based in our Easton, PA office, the Senior Manager of Quality will play a key leadership role in driving quality, consistency and continuous improvement across HAT’s manufacturing operations and supply chain.

Lead the Quality function, including team development, performance management, quality metrics and departmental priorities, while establishing the systems and accountability necessary to support scalable manufacturing growth.

Your key responsibilities will include:

• Responsible for design and development of quality assurance and control systems.
• Advising internal and external organizations on process development, documentation and/or auditing of processes for continuous improvement.
• Responsible for identifying, analyzing and developing improvements in productivity, quality, client relationships and customer service.
• Serve as the primary customer point of contact for traditional Quality questions and concerns.
• Establish and maintain centralized Quality documentation and processes.
• Ensure suppliers are meeting or exceeding established standards and engineering specifications.
• Develop and maintain an in-process inspection program for use by production staff to prevent defects from being passed to downstream operations.
• Serve as the primary contact for customer complaints and customer compliance audits.
• Interface with Purchasing and suppliers to resolve deviations, corrective actions, non-conformances and other quality issues.
• Partner with Purchasing and Engineering on supplier audits and ongoing supplier evaluations.
• Facilitate and coordinate quality improvements, problem-solving initiatives and root-cause corrective actions.
• Develop and mentor quality team members, building greater technical capability, autonomy, accountability and leadership within the function.
• Establish and monitor quality metrics and performance indicators to identify trends, drive accountability and support data-based decision-making.
• Partner cross-functionally with Manufacturing, Engineering, Purchasing and Operations leadership to embed quality into processes rather than relying solely on inspection to identify defects.

What We’re Looking For:

• Bachelor’s degree in Engineering, Quality, Manufacturing or a related technical discipline.
• 7+ years of progressive Quality experience within a manufacturing or assembly environment, with demonstrated leadership responsibility.
• Strong working knowledge and demonstrated proficiency with Quality Management Systems (QMS), quality standards, documentation and audit processes.
• Demonstrated experience with root-cause analysis, corrective and preventive action (CAPA), non-conformance management and continuous improvement methodologies.
• Strong understanding of supplier quality systems, supplier audits and performance management.
• Working knowledge of Lean Manufacturing and continuous improvement principles.
• Proven ability to analyze quality data, identify trends and translate findings into measurable process improvements.
• Demonstrated ability to lead cross-functional problem-solving efforts and influence stakeholders at all levels of an organization.
• Strong leadership and communication skills, with the ability to establish accountability while building productive relationships across functions.
• Highly organized, analytical and detail-oriented, with the ability to prioritize competing demands in a fast-paced manufacturing environment.
• A hands-on leadership style with the confidence to move between strategic planning, data analysis and the production floor.
• Experience developing and mentoring quality professionals and building a culture of ownership and continuous improvement.

Who We Are

HAT is a rapidly growing designer and manufacturer of monitor mounting solutions, height-adjustable tables and other ergonomic office products with a diverse global customer base. We specialize in custom manufacturing and pride ourselves on innovative solutions, exceptional product quality and outstanding customer service.

Headquartered in Easton, PA, we also have offices and showrooms in Santa Clara, Los Angeles, New York City, Chicago and Denmark. At HAT, we believe our people are our greatest asset and we foster a collaborative environment focused on continuous improvement, innovation and employee success.

Why Join HAT?

Our comprehensive rewards package includes:

• Competitive salary
• Medical, dental and vision insurance
• Company-paid life insurance and disability coverage
• 401(k) with company match
• Health Savings Account (HSA) with company contributions
• Paid time off and paid holidays
• Employee assistance and wellness programs
• Opportunities for professional growth and development

At HAT, we value hard work, collaboration and creative problem-solving. If you’re ready to be part of an industry leader in ergonomic office solutions, apply today!