Senior Program Manager, Regional Fleet Operations, Global Fleet & Products

Revolutionize Amazon's Last Mile Fleet Operations with Strategic Leadership and Innovation

We're seeking a dynamic Senior Program Manager to drive transformative improvements in vehicle safety and operational excellence across our regional delivery network. In this pivotal role, you'll collaborate with cross-functional teams to optimize fleet performance, implement solutions, and ensure our delivery stations operate at the highest standards of efficiency and safety.

• [B]Travel for this role will be approximately 40-70%
• [B]This person will support the Lakes/Midwest regions in the United States and permanent work site will be required to be in that region.[B]

Key job responsibilities

• Lead full life-cycle of complex cross-functional projects and programs with considerable impact across multiple organizations
• Seek to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
• Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order
• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes from third-party solutions, security not considered, insufficient stakeholder review, etc.)
• Develop, implement, and govern KPI reporting for a portfolio of programs.
• Measure and manage performance to daily metrics as a Subject Matter Expert (SME) responsible for multiple Delivery Station Fleets to maintain the world’s safest and fully mission capable vehicles
• Partner with Amazon Operations leaders, Delivery Service Partners (DSP), and program teams to source, allocate, and coordinate resources to achieve business goals
• Synchronize with third party companies to ensure Best in Class service is provided to the Amazon Fleet

A day in the life

Your day will be a dynamic blend of strategic planning, collaborative problem-solving, and hands-on operational management. You'll navigate complex projects, engage with diverse teams, and develop innovative approaches to fleet management challenges. Expect to move between strategic meetings, on-site assessments, and data-driven analysis that directly impacts our delivery capabilities.

About the team

Our Global Fleet and Products team is at the forefront of revolutionizing last-mile delivery. We're passionate about creating seamless, safe, and efficient transportation solutions that set new industry standards. By joining us, you'll be part of a collaborative environment that values innovation, continuous improvement, and making a tangible impact on Amazon's delivery ecosystem.