SERVER B

Position Description

Position Title: Food and Beverage Server/Hostess

Department: Food and Beverage

Supervised By: Food and Beverage Manager/Supervisor

Supervises: None

Benefits

Yes, see below

General Statement of

Responsibilities

A Food and Beverage Server is responsible for excellent customer service while serving food and beverages to guests at the bar, restaurant, and the casino floor. The server is also responsible for following protocol for serving alcohol in a responsible manner. Servers should be aware of guest needs and team staffing issues throughout the Food and Beverage area, including the casino floor, restaurant and Diamond Willow Room. When required, the Food and Beverage team should provide support throughout the casino.

*Must be willing to work in a secondhand smoke environment.

Specific Areas of

Responsibilities

• Receive drink and food orders from guests.
• Place order in the Point of Sale (POS) system.
• Collect money and make change.
• Inform guests of daily specials, make suggestions and answer questions.
• Serve meals from the kitchen and service areas promptly.
• Monitor cleanliness in the bar area, including ashtrays, tables and floors.
• Slice fruit for garnishing and ensure all garnishes are stocked and fresh.
• Notify management should they feel a guest is intoxicated.
• Explain promotions to guests.
• Keep the Brew Pub area and Diamond Willow Room bar area clean.
• Other duties as assigned.