Service Completion Team Manager

Company Overview

Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit

Why Work For Us!At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better". This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer. We believe it to be of the upmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package.

Position Summary

The Service Completion Team Manager owns the health and velocity of Fabick's open work-order pipeline across all branches. This role leads a centralized Service Completion Team responsible for driving work orders from "repair complete" to "invoiced and closed," eliminating the aged work-in-process (WIP) that ties up company cash. This is a working leadership role: the Manager is accountable for reducing days-to-close, shrinking the 30-plus-day WIP bucket, and holding the line on Fabick's close standards -- while personally closing work orders alongside the team.

Key Responsibilities

• Own the close pipeline. Drive the daily flow of work orders from repair-complete → ready-to-close → invoiced. Accountable for total open WIP dollars, aged-WIP percentage (30-plus-day bucket), and average days-to-close as primary performance measures.
• Lead and develop the team. Manage, schedule, coach, and hold accountable the Service Completion Specialists. Set daily close targets, review throughput, and remove roadblocks so the team can produce.
• Clear the blockers. Own the standing blocker categories -- SIMS, labor not posted, customer PO, ServiceLink held-up, notes, parts back-order, and core return -- and build the cross-functional routines with branch service supervisors, parts, and writers to resolve them.
• Enforce close standards. Guarantee every work order meets Fabick's close conditions before invoicing: complete notes, SIMS filed, cores returned, labor fully posted, customer PO on file where required, and parts documents acknowledged in segment maintenance.
• Escalate the large and aged jobs. Personally own the escalation path for the largest and oldest work orders (100-plus days or six-figure WIP), driving named ownership and a committed close date on each.
• Partner with the branches. Work through Regional Product Support Managers and branch managers to install a repeatable WIP-velocity process; identify best-practice branches and replicate what they do well.
• Close work orders. Carry a personal close queue and lead by example -- this is a hands-on manager who works the board, not just reports on it.
• Report up. Deliver a clean daily and weekly completion scorecard to the Director -- closed today, ready-to-close backlog, blocker breakdown, and aged-WIP trend.