Service Technician

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General Purpose of Job

Performs construction, service restoration and maintenance on the Cooperative’s overhead and underground electrical distribution facilities; maintaining electrical service to customers; construct new or improved service; reconnect and disconnects; voltage tests; equipment installation and removal; line patrol activities; and perform switching procedures.

Minimum Required Qualifications and Competencies

The following includes the minimum job requirements and essential duties for this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Some job requirements may exclude individuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Education

• High School diploma or GED.
• Certification as a qualified Journeyman Line Technician from an accredited Line Worker Apprentice or equivalent work-related experience program with a minimum of two (2) years’ experience as a fully qualified Line Technician 1st Class with the Cooperative.

Experience

• Two (2) years of experience as a fully qualified Line Technician 1st Class with the Cooperative.

Other Requirements

• Ability to operate a variety of office equipment, including a personal computer, printers, copy machines and telephone.
• Ability to work irregular hours for assignment completion; flexibility to change schedule and report to work on short notice during emergency situations and outside of regular assigned shift; ability to work overtime and respond to call-outs, as needed. This classification will not be required to participate as an On-Call Line Technician.
• A Valid Florida Class A Commercial driver’s license without air brakes restriction for regular driving privileges of a cooperative vehicle; must have and maintain an acceptable driving record as determined by the Cooperative.
• Extensive driving and field work in close proximity to hot line construction, confined spaces and energized conductors; frequent exposure to adverse weather conditions; exposure to electrical hazards.
• Normal work week for this position shall be five (5) consecutive eight (8) hour days or four (4) consecutive ten (10) hour days (excluding the thirty (30) minute meal period) any day Monday through Sunday between 12:00 midnight to 12:00 midnight (i.e. within a 24-hour period). Rest days will be consecutive. Schedules will be established by Management and worked within the Service Technician classification. Schedules may be changed by giving 36-hour notice of the changed schedule. Irregular hours in evenings and on weekends are possible during peak business times and during storm season.

Personal Protective Equipment - Yes

Living Requirement - YesEmployees in this classification must live within a 40-mile radius from the assigned reporting work location. Employees who live a greater distance from the work center must relocate within their first six (6) months in this position. A maximum of 90 minutes will be allowed for response to call-outs. All employees living within the thirty (30) mile radius and are subject to call-outs, are expected to meet the one (1) hour response requirement as stated in Article 10.5. Those employees living over thirty (30) miles but no more than forty (40) miles and subject to call-outs will be required to report within ninety (90) minutes. Regardless of the living distance, employees that are on-call and provided with a SECO vehicle are required to respond within forty-five (45) minutes as detailed in Article 10.5.

Driving Requirements - Yes - Class A CDL - no restrictions for Airbrake

Core Competencies

• Safety: Follows safety procedures diligently, identifies potential hazards, and takes appropriate action to maintain a safe working environment.
• Member Commitment: Provides exceptional service to members, actively listening to their needs and ensuring their satisfaction.
• Honesty & Integrity: Acts with honesty and integrity in all tasks, maintaining transparency and ethical standards.
• Work Ethic: Demonstrates a strong work ethic by consistently meeting deadlines and achieving high performance in all tasks.
• Inclusive Culture: Contributes to an inclusive culture by respecting and valuing diverse perspectives and collaborating effectively with all team members.
• Accountability: Takes responsibility for their actions and decisions, ensuring they meet commitments and deliver high-quality work.
• Teamwork: Works collaboratively with team members, sharing information and supporting collective goals.

Job Specific Competencies

• Electrical Systems Knowledge: Demonstrates thorough knowledge of mathematics and electrical theory; applies understanding of the construction, operation, and maintenance of overhead and underground electrical distribution facilities, both energized and de-energized; adheres to the National Electric Safety Code (NESC), OSHA requirements, and the National Electric Code (NEC) for clearances, working space, and maintenance standards.
• Tool and Equipment Operation: Utilizes proper and safe practices in the use of tools and equipment for line construction and maintenance; demonstrates skill in pole climbing and operating from a bucket; performs first aid, CPR, and pole-top rescue in emergency situations.
• Utility Procedures and Technical Interpretation: Applies SECO Energy’s switching and tagging procedures; interprets line construction drawings accurately; demonstrates knowledge of RUS construction units, material components, and assembly specifications relevant to utility operations.
• Communication and Interpersonal Effectiveness: Communicates clearly and professionally with employees, management, contractors, customers, and the public; fosters effective interpersonal relationships to support collaboration and customer satisfaction.
• Technology and Systems Utilization: Operates standard office equipment including personal computers, printers, and communication devices; applies working knowledge of Microsoft Office products and demonstrates ability to acquire skills in corporate software programs and Global Information Systems (GIS) as relevant to job duties.
• Customer Service and Teamwork: Demonstrates a customer-focused mindset; works independently and collaboratively within a team to achieve performance goals, resolve issues, and meet deadlines in a timely and efficient manner.

Verification

The above qualifications and competencies for this position may be verified through a combination of education, experience, interview questions and technical skills exercise(s).

Essential Duties and Responsibilities

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the cooperative.

Work Planning and Communication

• Plans and organizes assigned daily work tasks in alignment with operational priorities and safety requirements.
• Responds to customer inquiries in the field and appropriately refers them to the correct department or personnel for resolution.
• Communicates effectively with internal teams and customers to support safe and efficient work completion.

System Monitoring and Troubleshooting

• Patrols electrical lines to identify and report unsafe or unsatisfactory conditions.
• Investigates customer outage or service complaints and takes corrective action to restore service as appropriate.
• Processes service orders, including connects, disconnects, and meter change-outs, in accordance with established policies.
• Handles outages by locating and clearing line trouble, resetting sectionalizing devices, and completing all necessary outage and damage reports.

Electrical System Operations and Maintenance

• Safely constructs, maintains, and restores residential, commercial, overhead, underground, and transmission electrical facilities as directed.
• Performs switching operations and works on energized and de-energized lines following safety procedures and supervisory direction.
• Uses specialized hot line tools and equipment as required to restore service and complete maintenance activities.
• Installs, maintains, and removes area lighting equipment; assists with transformer replacements; installs, reconnects, and disconnects meters; and performs voltage testing as needed.

Field Equipment and Vehicle Operation

• Drives and operates various heavy equipment including bucket trucks, digger-derricks, trenchers, forklifts, and other machinery necessary for line construction and maintenance.
• Climbs poles and performs elevated work, including changing cross-arms, transformers, and conductors, ensuring safety protocols are followed.
• Uses proper equipment to frame and set poles, lay wire, tie wire, and complete service connections or disconnections.

Safety and Compliance

• Maintains assigned vehicle and ensures it is stocked with required tools and materials for daily operations.
• Assumes responsibility for all tools and equipment issued, ensuring proper care and security.
• Maintains adequate personal protective equipment (PPE) and clothing to comply with safety and health standards.
• Ensures all work locations are left in a safe and orderly condition, promoting public safety and customer satisfaction.
• Adheres to company safety standards and regulatory requirements during all work activities.

Timekeeping and Incident Reporting

• Accurately completes daily time sheets, documenting work performed and charging time to appropriate accounts.
• Completes outage and damage reports in a timely and accurate manner to support system reliability and operational analysis.

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met by or those an employee encounters to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Some requirements may exclude individuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees.

The position requires the ability to climb poles and work at elevated heights, often between 40 to 110 feet. Candidates must possess the physical strength and agility to perform strenuous manual labor in varying and sometimes adverse weather conditions. This includes wearing specialized protective equipment and working in close proximity to energized conductors, hot line construction, and confined spaces. The role involves extensive driving and fieldwork, with lifting required. Must be able to bend and lift and carry up to 50 pounds. Duties require frequent standing, walking on uneven or slippery terrain, bending, stooping, squatting, climbing, crawling, kneeling, twisting, and reaching. The position also involves operating equipment and tools, as well as visual and auditory acuity, including close, distance, and color vision with the ability to adjust focus.

The employee must not exceed the manufacturer’s 350-pound loaded weight limit for pole climbing equipment.