Service Transportation Manager

Under the general guidance of the Service Center General Manager, the Service Transportation Manager will lead a team

of people (may include drivers, driver assistants, and dispatchers) related to transportation at a Service Center to support

operational strategies that align with the company’s culture and long-term goals to exceed our customers’ expectations. In

collaboration with the Service Center General Manager, they will liaise between customer service, operations, and the

support team and will be responsible for superior customer satisfaction with adherence to customer SLAs and KPIs, as

well as helping to support account retention, at their service center. They will work with the Service Center General

Manager to ensure the location meets or exceeds environmental health, safety, and regulatory compliance, DOT

regulations, production, and waste management goals. The Service Transportation Manager should have working

knowledge of equipment types, which may include box trucks, vans, roll-offs, and tankers. The Service Transportation

Manager should have an understanding of logistics, planning, and exceeding customers' expectations.

Primary Responsibilities (Essential Functions): The main duties and responsibilities.

Leadership & Strategy

Provide support to the service center by coaching and developing employees within their department through

continuous coaching and feedback on performance, and conduct performance appraisals for their direct reports,

ensuring alignment with company goals and regulatory requirements.

 Makes recommendations on salary adjustments, promotions, transfers, and dismissals within department in

partnership with their Service Center General Manager, District Service Center Manager, and HR Business

Partner.

Participate in the recruitment and hiring of service center transportation employees and drivers.

Conducts regular meetings such as daily Tailgate Talks or Gameplan Meetings and monthly Safety Committee to

keep their team informed of current issues and events, procedural/operational changes, and new developments in

the department and Company.

Accountable to provide on-the-job training and instruction to ensure training compliance.

Provide technical support to transportation staff, assist in the content development and deployment of technical

training.

As a continual learner, stay updated on regulations and industry developments.

Safety, Security, and Compliance

Promotes Safety and Security initiatives across their entire team.

Enforces and monitors safety rules and practices to ensure a safe and healthy work environmental for all their

employees.

Reports and responds to service center incidents; identifies the cause when accidents or incidents occur, in

coordination with their Service Center General Manager, reviews and amends procedures as necessary and

communicates finding to employees and management as needed.

Ensures all their employees are knowledgeable about any potential or known hazards and takes all necessary

precautions. Conducts crew Safety Meetings.

Provides and maintains compliance with personal protective equipment for their employees.

Communicates and Trains safety protocols and compliance measures to ensure operational efficiency and

regulatory adherence at their service center.

Customer Experience Management

Assists the Service Center General Manager with supporting the sales department at their service center in the

onboarding of new accounts with responses to inquiries.

Collaborates with their Service Center General Manager in working with commercial to maintain and monitor

existing customer relationships within their service center by assisting the Order Management Specialist and

customer to resolve open order and service issues, updating records accordingly.

Drives superior customer satisfaction through team performance with adherence to customer SLAs and KPIs at

their service center.

Will act with urgency to assist with resolving customer issues to maintain high service level and assist in growing

the business at their service center.

Operational Excellence

Communicates continual improvement of productivity standards and team member safety in all phases of the

operation in accordance with goals at their service center.

Route Management

Responsible for route management processes within their service center, ensuring alignment with company goals

and safety and regulatory requirements.

Provides oversite of route scheduling to ensure all scheduled customers will be serviced by the end of day.

Redirect manpower and resources as required, to service customers on routes that may have operational

difficulties (i.e., vehicle breakdown, vehicle accident, or completely full truck).

Manage driver debrief process for every route. Ensure there is documentation (manifest, PDT receipt, etc.) for

every customer transaction. Update route comments as required.

Perform “ride-alongs” and “spot checks,” ensuring drivers operate and work safely, efficiently, productively, and

deliver a high level of customer service.

Service Center Management

Administers service center management processes, ensuring alignment with company goals and regulatory

requirements related to facilities, inventory supplies (i.e. drums and PPE), and asset management.

Completes daily yard walks and regular equipment audits to ensure compliance with DOT regulations.

Assigns work to their employees and supervises their activities throughout the shift.

Monitors their department work productivity, reports on trends, and recommends and implements changes to

continually improve work productivity and ensure maximum effectiveness.

Review and approve payroll hours on a weekly or bi-weekly basis based on pay schedule.

Manages staff in cooperation with Human Resources Department including onboarding, career development, and

potential termination of employment.

Offer input to the P&L management for the service center.

Monitors 10-day management processes/log to ensure their alignment with company goals and safety and

regulatory requirements while elevating compliance concerns to the Service Center General Manager.

Stays updated on changes to 10-day management regulations and industry standards.

Ensures drivers are operating to DOT regulations.

Oversee and participate in the maintenance of Driver Qualification Files, DOT Log Files and Vehicle Condition

Reports for all drivers and equipment. Ensure DQF, DOT Logs and VCR are accurate and complete; must

maintain DOT files.

Responsible for equipment i.e. box trucks and vans, including day-to-day operation as well as working alongside

fleet maintenance group and procurement for repairs and purchasing.

Performs other related duties and/or project work as required or requested.

Work Environment:

Required to wear company-provided personal protective equipment including eye protection, foot protection, hard

hat, Tyvek coveralls, and respirator.

Willingness and ability to travel via automobile or other public transportation as needed 20% or less of the time to

visit customer sites and service customers as needed.

Ability to maneuver around heavy equipment including bending, climbing, crawling, manual dexterity, and

occasionally lifting and carrying objects weighing up to 50 pounds.

Willingness and ability to work in a hands-on manner to execute key initiatives and activities.

Must be able to pass a DEA background check when relevant.

Must be willing and able to abide by Clean Earth’s Core Values and Code of Conduct.

Education, Experience and

Skills

Education:

High School Diploma required, B.S. in an environmental-related field preferred, or can demonstrate related

equivalent work experience.

40-hour HAZWOPER training completed and current, or ability to obtain.

Experience: (Required minimum of years of relevant experience.)

Minimum 3 years' experience in related transportation field including experience utilizing transportation management

software systems, Knowledge of DOT regulations and standards, understanding of transportation logistics and

planning, and knowledge of vehicular maintenance and repair. Active CDL is preferred.

Minimum 2 years of proven leadership experience.

Experience in the hazardous waste industry and general knowledge of RCRA and DOT regulations as it relates to

the transportation and processing of waste is preferred.

Experience using an integrated fleet, driver, and compliance management software. Experience with Samsara is

a plus.

Skills

(The skills listed are the abilities and knowledge required to perform the job effectively.)

Ability to work independently using initiative and effective communication to solve challenges.

In depth knowledge of DOT Regulations.

Highly developed verbal and written communication skills, including the ability to prepare and deliver

presentations to large groups and deal politely and professionally with coworkers and/or customers.

Ability to lead and work through others, effective delegation skills.

Proficient computer and software application skills used to communicate, create, and access information.

Ability to analyze, draw conclusions and develop actionable improvements from complex data.

Proficiency in change management methodologies and practices is a plus.

Proven ability to interact with customers and manage SLAs and relationships.

Knowledge of formal process improvement methods (Kaizens, Six Sigma, Lean, Agile, etc.) is a plus.

Salary range: $90,000 $105,000

Benefits

Comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, tuition reimbursement, paid volunteering and more. In addition, commencing no later than January 1, 2027, benefits package will include participation in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law