Software Engineer, Enterprise Product
Job description
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
You may be a good fit if you:
- Have 3+ years of experience developing and deploying production-level products and systems
- Take ownership of problems from start to finish and are eager to learn whatever you need to succeed
- Are passionate about the end-user experience and take pride in developing products that meet customer needs
- You write amazing code, fast
Even better if you:
Benefits
- Medical, dental, and vision benefits
- Take what you need vacation policy
- Daily lunches, dinners and snacks in the office to keep you at your best
Benefits
We proudly offer the following benefits for our full-time employees:
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support your wellness, lifestyle, and work-life balance
- Daily lunches and snacks in the office to keep you at your best
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Skills mentioned
Decagon is revolutionizing customer service with its innovative AI agents, designed to enhance efficiency and deliver extraordinary user experiences. Founded with the vision of embedding artificial intelligence into customer service operations, Decagon utilizes Agent Operating Procedures (AOPs) to ensure that its conversational AI is both safe and scalable. With numerous accolades from industry leaders and a formidable list of clients, Decagon offers businesses a comprehensive solution that is faster, cheaper, and smarter. As a testament to its success, Decagon recently secured $65 million in Series B funding from esteemed backers including Bain Capital and Elad Gil. The company's platform allows businesses to deliver personalized conversations over chat, email, and phone, efficiently resolving complex inquiries without significant manual intervention. Thanks to seamless integrations, Decagon's AI agents improve existing workflows and leverage existing data sources, thus removing the need for outdated decision trees. Customer satisfaction is paramount, with evidence of an exemplary 80% resolution rate and significant operational efficiencies achieved for businesses supporting over 10,000 customers.
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