Software Support Analyst I
Job description
JOB TITLE: Software Support Analyst I
REPORTS TO: Team Lead
JOB LOCATION: Sulphur Springs, TX
TRAVEL: 5-10% travel required
ESSENTIAL DUTIES &RESPONSIBILITIES
- Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
- Build and maintain effective relationships with team members, management, in-house software developers and clients.
- Identify, troubleshoot and resolve application issues.
- Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
- Document all reported issues and task details; analyze gathered data.
- Deploy and provide training on software applications to new clients and new versions to current clients.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- High school diploma or equivalent
- Two (2) years related experience
- Must have a proficient understanding of computer and technical concepts
- Must have strong troubleshooting skills
- Must have strong verbal and written communication skills
- Ability to prioritize workload and manage multiple responsibilities effectively
Skills mentioned
At the heart of i3 Verticals is a culture defined by entrepreneurialism, accountability, and a relentless focus on the client. We believe that we are stronger together, and our people drive our progress each and every day. Our mission is to help our clients grow, increase efficiency, and thrive in today's fast-moving marketplace by providing integrated payment and software solutions tailored to specific industries. We don't just sell software; we sell solutions that solve mission-critical problems for the public sector, education, healthcare, and other strategic vertical markets. We foster a dynamic and innovative business environment where your thoughts, energy, and happiness matter. Our leadership team is driven by experienced leaders who care, maintaining an environment where innovation is welcomed and transparency is paramount. We pride ourselves on doing what we say we'll do, earning the trust of our clients through sound counsel and award-winning, U.S.-based support. Whether you are a developer building the next generation of public sector technology or a support specialist helping a local school district, at i3 Verticals, you are part of a team that values simplicity, approachability, and the shared success of our clients and communities.
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