Sr. Onboarding Operations Specialist
Job description
Lead with Purpose. Partner with Impact.
The Sr. Onboarding Operations Specialist plays a critical role in supporting new advisor firms as they transition into the Kestra Financial ecosystem. This hybrid role combines significant travel (approximately 65%) to deliver high-touch, in-person onboarding and training experience, along with back-office operational processing (35%) during non-travel windows.The position is ideal for someone who thrives in a client-facing environment, excels in operational accuracy, and brings strong process knowledge to help new advisors onboard efficiently and confidently. The specialist will also collaborate with internal teams to improve onboarding processes and contribute to best practices within the firm.
What you’ll Do:
On-Site Advisor Support & Training (65%)
Travel to advisor offices to deliver hands-on operational training and ongoing support.
Serve as the primary point of contact during onboarding engagements, addressing operational and account setup questions.
Lead training sessions for advisors and their staff on Advisor Complete℠, onboarding workflows, and documentation requirements.
Troubleshoot operational issues, provide real-time solutions, and escalate complex matters as necessary.
Operational Processing & Back-Office Support (35%)
Process new accounts, incoming transfers, direct rollovers, and set up key account features (e.g., SWPs, PIPs, check writing).
Review and validate paperwork for accuracy and completeness.
Collaborate with internal teams (Sales Supervision, Trading, Cashiering) to ensure smooth account processing.
Maintain accurate client records in systems such as Laserfiche and others.
Address advisor inquiries via phone and email regarding account and transfer statuses.
What You Bring:
Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
Strong attention to detail, organizational skills, and the ability to manage multiple tasks.
Excellent interpersonal and communication skills, both written and verbal.
Ability to work independently in the field with minimal supervision.
High school diploma or equivalent required; college degree in a related field preferred.
Minimum of 2 years of experience in financial services or client onboarding roles
Skills mentioned
Kestra Holdings is dedicated to empowering independent financial professionals and their clients by providing them with the tools and support necessary to navigate the complexities of the wealth management landscape. Our customers, who are fiercely independent financial advisors, often face the challenge of accessing institutional-quality resources, technology, and a collaborative community while maintaining their autonomy. We address this by offering a comprehensive ecosystem of integrated wealth management platforms. This ecosystem is designed to provide a full, end-to-end suite of solutions, ensuring that financial professionals have everything they need to not only succeed but also to redefine the future of the advisory industry. Our commitment is to deliver superior service, cutting-edge technology, and preeminent resources that enable our partners to thrive in an ever-evolving market. At the core of our customer-centric approach is the understanding that the success of financial professionals is directly tied to the success of their clients. That's why we've built our platforms to support the entire lifecycle of their business, from streamlining daily operations with our AdvisorComplete technology to offering sophisticated investment solutions and succession planning. We foster a culture of independence and collaboration, where advisors can tap into a network of peers and have direct access to our leadership team. This collaborative environment, combined with our robust back-office support, allows advisors to focus on what they do best: providing exceptional service and guidance to their clients. By investing in our partners' growth and providing them with the leverage and scale of a large organization, we help them power financial independence for the investors they serve.
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