Supervisor, Clinical Support

North Suburban Family Physicians are looking to hire a supervisor to join our Clinical Support team at our Roseville clinic.

Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position

Summary

Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. All employees will be held accountable to work as effective team members. The Clinical Support Services Supervisor leads daily clinic and lab operations while delivering exceptional patient care. This dynamic role oversees all aspects of staffing including policy compliance; partners with clinic leadership to strengthen workflows, improve systems, and foster a culture of trust and integrity. This role reports to the Care Delivery Supervisor and will work in partnership with another CSS Supervisor who oversees our Lino Lakes and Hugo Clinics. This flexible schedule typically includes two administrative days and three direct-care days supporting patient care.

Responsibilities include:

Staff:

• Oversee clinical patient care services including lab, ensuring high performing care teams and clinical support.
• Manage/develop staff schedules, including weekly schedules, PTO, sick calls, meetings, daily assignments etc.
• Manage daily clinic flow as it relates to the lab and care teams.
• Embrace change management, reviewing process enhancements and ensuring staff are understanding and follow processes
• Serve as a role model in the enhancement of professional conduct, sharing skills, and knowledge.
• Champion registries and quality initiatives.
• Interviewing and direct/in depth participation in hiring process, orientation and training.
• Complete staff reviews, corrective actions.
• Manage new hire systems access, timecard approval, scheduling platform, supply ordering.
• Provide new hires with applicable training including lab, CMP, clinic workflow, registries.
• Model, promote and educate new staff on Healthy Workplace Values and Behavior

Education/Training:

• Provide and participate in annual training and education.
• Ensure certification and CEU requirements are met for self and staff.
• Conduct proficiency training for staff three times per year.
• Follow protocols and policies to ensure the organization meets expectations per accredited bodies (CLIA/CAP/COLA) in partnership with Lab Consultant.
• Coordinate MnVFC/IPI: Follow protocols to ensure the organization meets expectations per accrediting bodies.

Communication:

• Monitors employee performance and address performance issues in a timely and effective manner.
• Provide input to process improvements within the clinic. Solicits input from staff for ideas/suggestions.
• Conducts regular staff meetings and encourages staff participation.
• Conducts 1:1 with staff.
• Maintain communication across teams.
• Work closely with the leadership team to ensure coordination of staffing and patient care.
• Actively supports and communicates the mission and vision of HealthPartners North Suburban Family Physicians.
• Incorporates a patient-centered approach in all activities.
• Support HealthPartners North Suburban Family Physicians initiatives and pilots.

Other duties:

• Approve and audit timecards.
• Manage/delegate the ordering of supplies and vaccines to ensure appropriate items and quantities obtained.
• Stewardship of resources.

Work Schedule:

• Monday – Friday
• Hours may vary from 6:45am to 6:15pm per clinic need

Required

Qualifications

We are open to filling this position with an LPN, MA, RMA, CMA, or EMT. Requirements for each are outlined below:

• High School diploma or GED
• FOR LPN: Graduate of an accredited nursing program and current LPN license in Minnesota
• FOR MA: Graduate of an accredited MA program OR Graduate of an accredited EMT program and current EMT License
• FOR RMA: Graduate of an accredited MA program and current Registration through AAMA or AMT
• FOR CMA: Graduate of an accredited MA program and Current Medical Assistant Certification through AAMA or AMT
• FOR EMT: Graduate of an accredited EMT program and current MN EMT License.
• Current BLS/CPR certification for health professionals through the American Heart Association or Red Cross required upon hire and maintained throughout employment. On-line CPR certification is not acceptable

Preferred qualifications include:

• At least one year experience in a direct patient in an ambulatory care setting
• At least one year experience with EPIC
• Demonstrated supervisory and leadership skills.
• Knowledge of the clinical practices and procedures in an ambulatory care setting
• Strong written and verbal communication skills
• Strong organization and critical thinking skills
• Strong patient/customer service skills
• Computer skills
• Lab skills
• At least 1 year in a lead/ supervisory position in health care a plus
• Phlebotomy skills a plus

Benefits

North Suburban Family Physicians offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!