SUPERVISORY QUALITY ASSURANCE SPECIALIST

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Responsible for planning, organizing, coordinating, directing, and integrating the work of subordinate staff.

Manages and directs subordinate technical, quality assurance, and administrative personnel.

Develops, presents, and promulgates recommendations for changes in/enhancements to branch programs to improve customer service and satisfaction.

Manages studies and special projects regarding and affecting Supplier Operations plans, goals and initiatives.

Monitors the collection, consolidation, and analysis of metrics and data used to inform operating officials regarding the viability, effectiveness, and efficiency of Team programs.

Identifies and implements initiatives to eliminate or reduce inefficient and/or ineffective work practices and provides technical guidance to subordinates to improve efficiency and productivity.

Reviews decisions made by subordinates and/or team leads, assuring application of all personnel management programs.