Systems Administrator-Assigned

Job Summary

The Systems Administrator - Assigned serves as the primary onsite IT resource for a

designated healthcare client. This individual works from the customer location on a full-time

basis and acts as a trusted extension of both the client organization and Eakes. The role

requires strong communication skills, a sense of urgency, independent decision-making, and

the ability to deliver high-quality technical support and customer service in a healthcare

environment.

Primary Job Duties/Responsibilities

 Maintain a full-time onsite presence at the assigned customer location.

 Serve as the primary day-to-day IT contact for customer staff and leadership.

 Respond to technical issues with urgency and professionalism.

 Provide support for desktops, laptops, printers, Microsoft 365, user accounts, and basic

networking issues.

 Document all work accurately within the ticketing system.

 Communicate clearly with end users, customer leadership, vendors, and Eakes Managed

IT staff.

 Escalate issues to higher-level engineering resources when necessary.

 Identify recurring issues and opportunities for operational improvement.

 Participate in Eakes meetings, training events, and required team activities.

 Assist with workstation deployments, application support, onboarding, offboarding, and

routine IT maintenance.

OTHER DUTIES AS MAY BE ASSIGNED