Technical Account Manager - Financial Services, ES - SI - Financial Services

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help Global Financial Services customers across capital markets insurance and banking and payments gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies including Compute Storage Database Big Data Application-level services Networking Serverless and more. This is not a sales role but rather an opportunity to be the principal technical advisor and 'voice of the customer' to some of the world's largest financial services organizations.

The TAM role is not directly hands on keyboard within the customer's environment for troubleshooting customer support issues rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively as part of the AWS Unified Operations (UOps) delivery model to help craft and execute strategies to drive our customers' adoption and use of AWS services including EC2 S3 DynamoDB & RDS databases Lambda CloudFront CDN IoT and many more.

Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents trade-offs regulatory requirements support and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy through application-specific reviews proactive monitoring and custom runbooks. You will use generative AI tools fluently in your own work to accelerate troubleshooting operational reviews and customer insights and guide customers on adopting AWS generative AI services to modernize and streamline their operations. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation come join us!

Key job responsibilities

• The TAM role is not directly hands on keyboard within the customer's environment for troubleshooting customer support issues rather you will work with appropriate engineers and service teams to see issues through to resolution.
• Work proactively as part of the AWS Unified Operations (UOps) delivery model to help craft and execute strategies to drive our customers' adoption and use of AWS services including EC2 S3 DynamoDB & RDS databases Lambda CloudFront CDN IoT and many more.
• Effectively represent AWS within a customer's environment leveraging your technical acumen and customer-facing skills.
• Drive discussions with senior leadership regarding incidents trade-offs regulatory requirements support and risk management.
• Proactively keep customers' AWS environments operationally healthy through application-specific reviews proactive monitoring and custom runbooks.
• Use generative AI tools fluently to accelerate troubleshooting operational reviews and customer guidance and help customers adopt AWS generative AI services to modernize their operations.

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.