Technical Customer Support Tier 1
Job description
Position Title
Tier 1 Customer Support Specialist
Department
Technical Services
Location
Hours
Bonita Springs, FL/Remote
10:00 am - 7:00 pm Eastern Time (must be available during these hours)
The Customer Support Specialist will learn the intricacies of Fluke Reliability software products and deliver support to customers, partners, and internal team members via telephone, email, web meeting and chat technologies. This is a ground floor opportunity to join a growing team that supports advancement from within to other departments, including Account Management, Professional Services, Sales or Support.
Job Responsibilities
- Provide support for Fluke Reliability software applications to end users in a Microsoft and Web-based environment.
- Answer incoming customer support phone calls, email and chat communications.
- Find and communicate accurate solutions to issues reported by end users while using Fluke Reliability products through analytical talent and strong troubleshooting abilities.
- Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries.
- Multi-task during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue.
- Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the customer point of view.
Required Skills & Experience:
- B.A. or B.S. degree preferred.
- Good mechanical aptitude and problem solving skills.
- Strong ability to communicate technical information both in writing and verbally.
- Strong work ethic and ability to work efficiently and effectively with minimal supervision.
- Ability to work in a fast-paced environment with excellent organizational skills.
- Customer service experience is a plus.
- Database knowledge is a plus.
Skills mentioned
At Fortive, we are a global team of more than 18,000 professionals united by a powerful shared purpose: creating essential technology that accelerates progress in the world. We were founded in 2016 as a spin-off from Danaher, launching as a Fortune 500 startup with a rich heritage of innovation and a commitment to continuous improvement. Our work is centered on solving critical challenges in high-impact fields, from ensuring the safety of medical devices and protecting against radiation exposure in hospitals to improving energy efficiency in buildings and preventing system failures before they happen. We are driven to make a difference for frontline workers, scientists, and patients across the globe, delivering high-tech solutions with a high-touch human impact. Our culture is the unifying force that connects our diverse teams across approximately 50 countries. It's built on the foundation of the Fortive Business System (FBS), our shared mindset and proven toolset for driving growth, innovation, and operational excellence. We believe in the power of working together to solve problems that no one could tackle alone. This collaborative spirit means we embrace different skills, backgrounds, and voices to make our work better. We encourage our team members to be ambitious, to think boldly, and to bring their authentic selves to work every day. We foster a learning organization at heart, offering thousands of digital courses and countless opportunities for professional development. Whether it's through collaborative problem-solving events or our commitment to integrity and compliance, we strive to create an environment where our people can learn, grow, and build a career with lasting impact.
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