Training & Documentation Specialist

Training & Development

· Plans, organizes, and facilitates training sessions for associates focused on skill development, workplace expectations, safety, and professional development.

· Develops training materials, guides, and instructional content, including Ticket to Work (TTW) documentation standards, case note requirements, contract requirements, and Performance Work Statements.

Documentation & File Management

· Maintains complete, organized, and compliant participant records in accordance with internal policies and external requirements, including SSA Ticket to Work (TTW).

· Ensures timely data entry, case notes, and documentation to support weekly, monthly, and quarterly reporting for all vocational programs

· Manages required documentation for DDSN, SourceAmerica/AbilityOne, Ticket to Work (SSA) and other vocational programs, ensuring accuracy and confidentiality.

· Ensures TTW participant files include all required documentation, including but not limited to:

o Ticket assignment verification

o Informed Choice and EN Services Agreement

o Signed Releases of Information (ROI)

o Individual Work Plans (IWPs) and updates

o Employment verification and pay documentation

· Oversees digital and physical record systems, ensuring compliance with HIPAA, SSA confidentiality requirements, and organizational policies.

· Maintains training records for associates and ensures completion of required trainings.

· Develops and maintains a dashboard or tracking tool that captures TTW participant progress and IWP benchmarks to support data-driven monitoring and decision-making.

Participant Support & Case Coordination

· Conducts intake interviews, orientation steps, and safety briefings for new program participants and associates.

· Verifies Ticket to Work eligibility and enrollment in coordination with SSA systems and internal staff.

· Assists individuals in identifying employment goals and developing action plans aligned with the TTW Individual Work Plans (IWPs)

· Monitors participant engagement and progress, ensuring ongoing monthly contact and documentation as required by SSA guidelines.

· Communicates with supervisors, vocational staff, job coaches, and leadership to share progress updates, address barriers, and support participant needs.

Employment & Community Engagement

· Develops and maintains employer partnerships to expand work-based opportunities.

· Collaborates with Job Coaches to support worksite placements, coordinate documentation, and communicate with stakeholders.

· Conducts site visits as needed to observe performance, provide coaching, and gather feedback.

Program Support & Compliance

· Completes reporting requirements for Ticket-to-Work, SCVIA, OIDD Services, and other employment initiatives.

· Monitors participant progress across all programs and identifies barriers, escalating concerns to leadership as needed.

· Supports ongoing program improvement efforts, including quality assurance, internal reviews, and corrective actions.

· Performs regular reviews of TTW and ISP data to ensure documentation accuracy and compliance with SSA and regulatory requirements.

· Ensures participant files are audit-ready and support milestone and outcome payment requests.

· Represents Goodwill’s mission and CARES+ values in all internal and external interactions.

· Perform all other duties as assigned

• · Bachelor’s degree in Human Services or related field, or equivalent combination of education and experience.

• · Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint, Outlook) and Office365/SharePoint
• · Excellent written and verbal communication skills
• · Knowledge of social services and community agency practices
• · Ability to build and maintain employer and community partnerships.
• · Ability to:
• o Work with individuals from diverse backgrounds, including individuals with disabilities
• o Travel locally and work flexible hours as needed
• o Work independently with strong time management skills
• o Maintain confidentiality
• o Manage multiple priorities and meet deadlines

· Have a working knowledge of ADA regulations