Unit Manager II - Research

Title

Unit Manager II Research

Overview of PositionOur Unit Managers plan, organize, lead, control, and coordinate the day-to-day activities of non-exempt associates involved in providing support for all Insurance Tracking clients.

Seeking Unit Manager II (with consideration for Level III depending on candidate experience)

Insurance Tracking Resolutions: This Unit is responsible for researching and resolving client and customer inquiries related to Insurance Tracking. The unit is client and customer-facing requiring interaction verbally, and in writing, with clients and customers along with participation in client meetings and assigned projects.

What will be my duties and responsibilities in this job?

• Participates in the development of short/long-term goals and plans for work group.
• Solicits guidance from Operations Manager on the best course of action for issues identified in work group.
• Ensures that controls exist to monitor existing performance for all department assignments and managing financial risk to the clients and Assurant by effectively managing controls to prevent risks.
• Communicates appropriately departmental performance.
• Insures appropriate/available tools, supplies and facilities exist for all associates in department, that are necessary to perform core functions and responsibilities.
• Consistently enforces all corporate/operational/departmental policies and values.
• Provide coaching and direction to all associates within department that promote continued improvement in performance.
• Enforce all key performance indicators that measure productivity and quality standards associated with department functions and tasks.
• Investigate and appropriately resolve all complaints associated with performance of individual(s), department and/or operational tasks. Identify root cause, implement controls to prevent/minimize future occurrences.
• Promote team development and cohesive participation to achieve department/operational objectives within assigned areas.
• Maintains individual and group reports/data that explain departmental and individual performance including (but not limited to) attendance, work hours, productivity, and support staffing models.
• Able to negotiate through differences in a productive manner that resolve issues impacting areas in and outside of assigned department/work group.
• Resolve personnel issues in an appropriate manner and supporting HR policies.
• Recruit best possible candidates with skills and experience needed to support departmental functions.
• Leverage high performing associates to support critical roles within work group.
• Align staff resources and skills to support functions in department.
• Provide appropriate incentives and rewards that promote excellence and achievement.
• Solicit feedback from appropriate resources for continued improvement in self-development/learning.
• Participate in client meetings/updates and provide all necessary information within the timeline agreed upon.
• Able to maintain service levels for specific functions within span of control.
• Continually challenge staff to improve/increase skills and operational knowledge.
• Ensure that controls exist to monitor changes in processes designed to address issues and highlight progress.
• Promote team development and cohesive participation to achieve. department/operational objectives that are within work groups.
• Solicits and/or aids work groups outside of span of control without jeopardizing service levels to assigned department.

What are the requirements needed for this position?

• 3+ years of supervisory experience required.
• Mortgage servicing, insurance tracking and hazard insurance processing experience
• Excellent verbal and written communication skills.
• An understanding of human resource policies and procedures. Basic workflow management tools.
• Well-developed interpersonal skills promoting team participation with assigned Staff. Motivational methods to improve and develop assigned staff. Ability to engage co-workers and peers in cross-functional teams. Multi-task and perform multiple goals/objectives.
• Knowledge of Insurance Tracking servicing systems (i.e. SSP, ICE/Black Knight, Smartflow, Trackall, etc.)
• Microsoft Office suite products experience i.e. Word, Excel and PowerPoint
• High School Diploma and GED

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What other skills/experience would be helpful to have?

Associate’s degree preferred

What are the working conditions and physical requirements of this job?

General office demands

ENT2003 - Unit Manager II

Job Grade

08

Pay Range:

$49,300.00 - $81,300.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

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Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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