Victory Shop Team Member

SUMMARY

The Shop Team Member serves as a welcoming and knowledgeable representative of the Victory Shop, providing excellent service while supporting the mission of Victory Church. This role assists customers with product selection, answers questions about books and gifts, operates the point-of-sale system, and maintains an organized, inviting store environment. The associate is expected to interact with customers in a Christ-like manner, offering help, kindness, and respect, while working collaboratively with the team to support daily operations and ministry goals.

DUTIES AND RESPONSIBILITIES

• Greet customers warmly and provide friendly, helpful service
• Assist customers with locating and selecting books, gifts, and resources
• Operate the point-of-sale system accurately, including cash and card transactions
• Maintain a clean, organized, and welcoming store environment
• Stock shelves, receive inventory, and assist with merchandising displays
• Answer customer questions in person, by phone, or email as needed
• Handle returns and exchanges according to store policies
• Support bookstore events, promotions, and special sales
• Work collaboratively with team members and leadership
• Represent the mission and values of the Christian bookstore in all interactions