Advanced Medical Support Assistant

The Advanced Medical Support Assistant (AMSA) provides essential Administrative and clerical support to outpatient community-based outpatient clinics with the VA Caribbean Healthcare System (VACHS) in Saint Croix and US Virgin Island. Working as part of an interdisciplinary care team, the AMSA ensures efficient clinic operations by managing patient flow, coordinating appointments, and facilitating diagnostic and treatment orders.

VA Careers - Medical Support Assistant: [external link] Total Rewards of a Allied Health Professional Major duties but are not limited to: Reviewing and managing clinic appointment availability and utilization to ensure efficient scheduling and maximum access to care. Enter data for each scheduled appointment, including check-ins, service-connected appointments, no-shows, and other required information as per current scheduling procedures and guidelines. Coordinating communications among Veterans, interdisciplinary teams, VA medical centers, and external agencies. Preparing and issuing correspondence to notify patients of test results or follow-up requirements. Developing and maintaining tracking systems for consults, laboratory results, and follow-up care. Managing incoming secure messages via My HealtheVet and coordinating responses with the care team. Participating in team huddles and meetings to manage and plan patient care activities. Identifying incomplete encounters and collaborating with providers to ensure timely documentation. Reinforcing plans of care and promoting Veteran engagement in self-care initiatives. Monitoring pre-appointment requirements and verifying readiness for patient visits or procedures. Evaluating clinic schedule lists to identify Veterans needing immediate appointments or special accommodations. Complete daily reports of activity in accordance with local procedures and supervisory instructions in a timely manner. Enrollment, Eligibility and Special Programs Assignments: Determining Veteran eligibility and enrollment status using the Veteran Enrollment System (VES) and other administrative tools. Coordinating emergency and non-emergency transfers to VA or non-VA facilities and determining appointment type based on eligibility. Assisting Veterans in completing documentation for medical benefits and entitlements. Reviewing CPRS and administrative records to verify insurance coverage, service connected conditions, and eligibility for specific benefits. Handle administrative and financial processes to secure Temporary Lodging and Fisher House Accommodations. Work Schedule: Monday-Friday 8:00am-4:30pm or 7:30AM-4:00PM Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 62019F Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ([external link] Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation/examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.