Account Manager

About Reflex

Established in 2000 in South Africa, Reflex has evolved from modest origins to become a distinguished provider of Information and Communication Technology (ICT) solutions. We specialise in delivering innovative ICT solutions across various industries, earning a sterling reputation for our excellence in the retail sector and beyond. With a robust network of partnerships, we pride ourselves on our ability to swiftly address the technological needs of our clients.

Our portfolio of ICT solutions spans various industries. Reflex Carrier understands what is needed to build, manage, and operate complex backbone networks simply. Our solutions are tailored for Fibre Network Operators (FNO), Internet Service Providers (ISPs), and those looking for comprehensive Managed Connectivity solutions.

On the other hand, our Enterprise Solutions take the complexity out of technology, allowing you to focus on what you do best. We provide seamless, high-performance solutions for connectivity, communications, workplace management, cloud, and cybersecurity services.

Together, both divisions reflect our core values of expertise, clarity, and client-centricity. We take pride in being large enough to offer extensive support while remaining small enough to provide personalised service. At Reflex, our clients are at the centre of everything we do, and we’re committed to delivering reliable, jargon-free solutions that drive your success.

About the role

The Sales Consultant/Account Manager is responsible for managing a portfolio of existing clients while driving new business growth. The primary focus of the role is to expand Reflex’s footprint in the region through new logo acquisition, cross-sell, and upsell of Reflex’s full ICT service offering, while ensuring existing clients receive a high standard of commercial and relationship management.

Key Responsibilities

• Regional Growth & New Business Development (Primary Focus)
• Identify, qualify, and pursue new business opportunities within the assigned region
• Build and maintain a strong regional pipeline through prospecting, networking, referrals, and partnerships
• Position Reflex’s service portfolio, including:
• Advanced Networking
• Unified Communication
• Cloud Computing
• Workplace Management
• Managed Cybersecurity
• Licensing
• Engage decision-makers across clients
• Own opportunities from first engagement through to deal closure

• Account Management (Secondary Focus)

• Manage a small portfolio of existing clients.
• Act as the primary commercial point of contact
• Identify growth opportunities within existing accounts
• Manage renewals, contract adjustments, and pricing reviews
• Ensure smooth engagement with Service Delivery and support teams

• Relationship Building & Market Presence
• Develop strong local market knowledge and visibility
• Attend regional business forums, events, and networking sessions
• Build strategic relationships with vendors, partners, and influencers in the region
• Act as a brand ambassador for Reflex in the regional market

• Internal Collaboration & Governance
• Work closely with Pre-Sales, FCIOs, and Service Delivery teams
• Ensure clean handovers for newly won clients
• Maintain accurate CRM data, pipeline updates, and forecasts
• Adhere to Reflex’s sales processes and governance standards

• Experience and Qualifications
• Minimum qualification Matric
• Relevant tertiary qualification (advantageous)
• Sales training or certifications beneficial
• 3–5 years’ experience in ICT sales or account management, preferably in an MSP environment
• Proven ability to develop business within a defined geographic area
• Exposure to selling one or more of the following:
• Networking, Cloud, UC, Cybersecurity, Workplace, or Licensing

• Skills & Competencies
• Strong hunter mentality with relationship-building capability
• Consultative selling and solution positioning
• Good commercial and negotiation skills
• Ability to work independently and manage a regional patch
• Strong communication and interpersonal skills