The Account Manager will be responsible for driving revenue growth by proactively managing and retaining relationships with existing mid-sized customers within an assigned territory. The Account Manager will achieve this by increasing penetration of LRS’s full suite of services, fostering long-term customer loyalty, and negotiating profitable service agreements.
Reports To
Customer Retention Leader
- Maintain and grow existing customer relationships by providing exceptional service and building long-term loyalty.
- Utilize Salesforce daily to schedule and document activities, develop detailed customer profiles, and track progress.
- Effectively communicate LRS’s value proposition and unique selling points to close business and overcome objections.
- Negotiate, update, and renew customer service agreements for account profitability.
- Stay current on market and competitive trends to anticipate customer needs.
- Meet regularly with sales leadership to review activity and opportunities.
- Develop industry and company knowledge for targeted revenue growth.
- Support company pricing initiatives by proactively communicating with customers.
- Respond swiftly to cancellation requests and maintain accurate customer information and contract expiration dates.
- Collaborate with the Operations team to address customer service issues.
- Build relationships by participating in company events and industry networking opportunities.
Minimum Qualifications:
- High school diploma.
- Valid driver’s license.
- Ability to travel as required.
Preferred Qualifications:
- Bachelor’s degree.
- 1 year of experience in account management, sales, or customer service, ideally in the waste or a business services industry.
- Proven history of exceeding sales targets and building strong customer relationships.
- Excellent communication, negotiation, and people skills.
- Proficient in Salesforce or similar CRM platform and MS Office Suite.
- Self-motivated, organized and detail oriented with a strong work ethic.
- Strong analytical and problem-solving skills.