Job Summary
The Account Manager is the primary contact for clients. The Account Manager builds long-term relationships that foster client satisfaction, retention, and ancillary sales. This role is responsible for overseeing field operations.
Duties and Responsibilities:
- Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio
- Develop accurate estimates and takeoffs for both new and existing clients as needed
- Ensure design and bid for proposed enhancement projects are delivered to clients in a timely manner
- Generate referrals from existing client base and communicate to the Business Developer
- Develop and maintain long-term relationships with clients focusing on all pertinent points of contact
- Develop and maintain a schedule to perform “site walkthroughs” during formal meetings with customers to ensure quality and service expectations are met
- Lead and facilitate the resolution of client issues or concerns as needed
- Ensure renewals of each account within the assigned client portfolio
- Proactively listen to potential site enhancement needs of existing clients
- Communicate regularly with the Operations Manager to ensure client needs and expectations are consistently met or exceeded
- Coordinate consistent and timely site visits with Operations Manager to review site quality and to ensure that client expectations are met
- Support the efforts for hiring, training and coaching the field crews that support the assigned portfolio
- Promote compliance of all safety regulations and policies
- Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
- Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings
- Maintain satisfactory accounts receivable levels and CRM account notes as appropriate
- Coordinate with the Branch Administrator to ensure databases are consistently updated with current client information
- Other tasks and duties as assigned by Branch Manager
Education and Experience:
- Associate degree in a business-related field or equivalent experience.
- Minimum of 3 years of prior customer service, management, and leadership experience with an organization in the landscaping industry or local marketplace.
- Effective written and verbal communication skills.
- Ability to coach, develop and foster a teamwork environment.
Physical Demands/Requirements:
- Constant operation of a computer and other office equipment, such as a laptop, a cell phone, and printers/copiers
- Position is sedentary; must be able to remain in a stationary position for a majority of
Work Environment:
- Field based role; will have regular office work
- This role includes routinely traveling in a car
BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer. This job description is subject to change at any time
Job Type: Full-time
Work Location: In person