The individual in this position will provide administrative support to the Water Distribution and Water Collection Departments. Essential duties include::
- Greets visitors; provides information and assistance; takes messages; answers telephone and email correspondence; refers to appropriate personnel; generally, the first point of contact.
- Receives customer complaints and inquiries; resolves or forwards to appropriate personnel.
- Prepares correspondence, memoranda, forms, invoices, expense reports, purchase or work orders, reports and check requests, agenda items, and other documents as needed.
- Organizes and files all departmental correspondence, financial documents, and other departmental significant forms.
- Orders office and operating supplies and maintains inventory for the department.
- Ensures copier, fax and other related office equipment are in working order and fully stocked each day.
- Receives or retrieves, sorts and distributes incoming and outgoing mail and shipments.
- Uses ArcGIS software to retrieve linear asset information for use in creating work orders and relaying information to field crews.
- Maintains crew/resources, service request, worker orders, and equipment data in computerized asset management software (VueWorks).
- Reviews customer information and account data in Cogsdale billing system in support of meter change-out program, field service crew, customer support, and management reports.
- Maintain division employee records and timecards.
- Maintains and reconciles monthly checkbook registers.
- Assists with obtaining GA Department of Transportation permits.
- Provides information and assistance to field personnel as needed.
- Prepares departmental monthly reports as assigned for the Director’s review.
- Reviews invoices from various vendors to insure accurate billing for goods and services received.
- Assists staff at location with various HR forms, Travel Requests, Employee Reimbursements, and Secretary of State license renewal/issuance papers.
- Performs related duties as assigned.