Work type: Staff
Senior management: Senior Vice Pres Advancement
Department: Alumni Relations
Location: Blacksburg, Virginia
Categories: Advancement, Administrative / Clerical
Job Description
Reporting to the Holtzman Alumni Center’s Facilities Manager, the coordinator serves as the primary point of contact for donors, alumni, and visitors at the Holtzman Alumni Center. This position plays a vital role in delivering exceptional front-line service and operational support. Key responsibilities include greeting guests, fielding phone and email inquiries, and ensuring a welcoming and informed experience for all.
In addition to front office coordination, the position supports facility operations by assisting with room reservations, maintaining procedures and policies, and helping coordinate multiple events hosted at the Alumni Center. The role also collaborates closely with Advancement and university partners to ensure seamless logistics and consistent alumni engagement.
The coordinator is responsible for updating alumni records, processing inquiries, and maintaining accurate data to support stewardship and engagement efforts. Additionally, this position contributes to process improvements and serves as a key resource in maintaining operational excellence.
Required Qualifications
Demonstrated experience in customer service or front-desk support within professional or academic settings.
Demonstrated experience working with confidential information.
Proficiency in Microsoft Office Suite, Outlook, and general office software.
Familiarity with standard office operations, including equipment use and handling mail and documents.
Demonstrated ability to support scheduling, event coordination, and related logistics.
Proven ability to communicate effectively and interact professionally with individuals at all organizational levels, as well as with diverse alumni, students, and guests of the center.
Demonstrated ability to manage multiple tasks effectively with strong attention to detail and organizational skills.
Preferred Qualifications
Demonstrated experience in a university or comparable professional environment.
Experience providing comprehensive administrative support in a multitasking office setting.
Experience working with large relational databases.
Demonstrated experience supporting event coordination, including assistance with planning, logistics, and setup.
Pay Band
3
Overtime Status
Non-Exempt: Eligible for overtime
Appointment Type
Regular
Salary Information
$44,000 to $50,000
Hours per week
40+
Review Date
August 17, 2025
Additional Information
Unable to sponsor work visas.
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Advancement Human Resources at advhr@vt.edu during regular business hours at least 10 business days prior to the event.
Advertised: August 1, 2025
Applications close: August 17, 2025 Eastern Daylight Time