Assistant Director, Office of Student Success, Penn GSE

Assistant Director, Office of Student Success, Penn GSE Associate Director B, Student Services, Student Engagement The Assistant Director of the Office of Student Success is responsible for strategically developing, managing, and sustaining the community life for the student population of 1600+ at Penn GSE through the Office of Student Success (OSS). This position entails leading critical initiatives, managing all school-wide events focused on students, and representing OSS at the school and university level committees, as well as national conferences regarding co-curricular learning, student leadership development, student life and programming, and large-scale event planning. In addition to these leadership responsibilities, the Assistant Director runs the day-to-day operations of the Office of Student Success, which includes the management of the administrative functions within OSS, such as budget management and office operations, ensuring the OSS continues to provide exceptional support to the student community it serves.

Some pre-determined nights & weekends are necessary.

• Manage all aspects of building and sustaining the community of students at GSE. This includes the creation, development, and implementation of co-curricular learning, school-wide programming, providing guidance and assistance for program-level programming, managing updates and developing communication plans within of GSE’s current student database (Slate) and working with OSS and GSE personnel to ensuring cohesive student life programming which address the learning themes, honor the school values, and fulfill the stated objectives of OSS.
• Managing Director for GSE's pivotal school-wide events for students, including orientation and graduation (with the associated reception), entailing comprehensive project planning, strategic collaboration with Penn partners, liaising with the Penn Secretary's office, oversight of a pool of over 10 external vendors, strategic and effective assignment of numerous volunteers, troubleshooting of issues as they arise, and dissemination of essential requirements to staff, faculty, and students. Utilizes the Slate system to plan, promote, and collect registration and attendee information for OSS-sponsored events. This role involves management of delegation of responsibilities to optimize operational efficiency and concludes with the vital task of conducting a thorough project assessment, strategically informing future planning and enhancements. Notably, both graduation and orientation are expected to attract annually in excess of 3000 attendees and over 750 participants.
• Manage the day-to-day operations of the Office of Student Success. This includes ensuring the orderly management of the office space, monitoring and stocking supplies, controlling the OSS storage space in Solomon, GSE, and 3440 Market, staffing the reception desk, communicating with OSS partners and students when appropriate, triage students and other visitors to OSS space, supervise general OSS email accounts, send out all official correspondence with students (except LOAs and withdrawals), and ensure general function of the office.
• Direct all budgetary processes for 3 accounts (Student Success Operating, Graduation, and Student Government), including creating contracts for vendors and students, reconciling monthly expenditures, managing all student, staff/faculty payment processing, and training students on budgetary practices.
• Lead the processes for and advises GSE Student Government and leaders of GSE student organizations such as guiding students to develop and maintain systems that will have the greatest impact, ensuring and enforcing Penn GSE and Penn policies, and creating and delivering training as appropriate.
• Supervise two student workers and delegate appropriate tasks and projects.
• Additional duties as assigned.

• A Bachelor’s degree and 2-3 years of experience, or an equivalent combination of education and experience
• Proven experience supporting students and ability to navigate highly sensitive matters
• Proven background in planning, organizing, and communicating large-scale events
• Ability to work independently to meet deadlines, as well as work collaboratively with a team to execute goals
• Appreciation of a graduate school environment is necessary
• Ability to communicate effectively both verbally and in writing

• A Master’s degree in higher education management, college student personnel, or a related field
• At least two years of experience working at a higher education institution and advising students
• Experience using Slate and Concur systems

Philadelphia, Pennsylvania Graduate School of Education $57,500.00 - $65,000.00 Annual Rate

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