Scope of the Job
At Soho House, a Busser is responsible for curating a we organized, clean and structured member and guest experience. A Busser, supports runners, servers and management by cleaning and resetting tables, ensuring the availability of flatware and plates, and bringing guest needs to the attention of waitstaff. They also restock necessary items, such as napkins and straws, and may assist with washing dishes.
A successful Busser will be efficient, attentive, and have strong customer service skills.
Key Responsibilities
- Complete “Club School” and Soho House training to learn about our products, steps of service and house standards
- Detail all tables before service begins, ensure place settings are neat and organized and candles are on the tables
- Ensure appropriate table setting and china is used for various services throughout the day; breakfast, lunch, dinner or feast service; mis en place (ketchup, salt pepper, HP and sugar bowl).
- Stock all stations upon arrival (small plates, sharing plates, water and wines glasses, and all the silverware) and maintain throughout service along with working with your team to keep the bread warmer full and neat
- Maintain section and ensure bread and water is delivery upon guests’ arrival while also assisting other sections when applicable
- Clear tables plates, silver / glassware between each course and subsequently wipe down and re-set table for new guests
- Polish silverware and pot wash are stored according to local standards
- Complete side work before and after service (see side work sheets for details)
- Making sure the cabinet and shelf in the bar area are full before service (glassware - silverware - plate ware).
- Remove all the dirty linen from station and trash is empty and clean
- Performs other duties as assigned by supervisor/manager
Experience Required
- 1+ years of experience in similar role
- Flexible schedule and open to working weekends / holidays (when needed)
- Ability to understand and follow written and verbal instructions.
- Detail oriented ability to multitask and deliver results in demanding and fast-paced environments
- Basic verbal communication skills.
Physical Requirements
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to work on your feet for at least 8 hours.
- Fast paced movements are required to go from one part of the club to others.
- Must be able to move, pull, carry, or lift at least 40 pounds.
- Occasionally kneel, bend, crouch and climb as required.
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
- Paid Time Off: Full- Time Employees have sick day's + vacation days
- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
- Learning & Development: An extensive range of internally and externally run courses are available for all employees.
- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.