Our Team CultureJoin a team of globally-positioned industry experts that lead by example. We do not compromise our values for commercial gain; we are all custodians of our culture, and the customer is at the centre of everything we do. Our employees are motivated, adaptable, persistent, hard-working, and dynamic. Our culture permeates everything we do and this, in turn with a global vision, forms a commitment to each other, our customers, and shareholders alike.
About The RoleAs a result of continued business growth, the position of Credit Officer has become available within our high-performing Accounts Receivable function. In this role, you will be primarily responsible for managing a segment of the customer ledger in support of our expanding global business. We're looking for a driven Credit Officer who is eager to take ownership of their customer portfolio, build strong relationships, resolve issues promptly, and deliver exceptional service to both internal and external stakeholders. You will play a key role in ensuring that queries are addressed efficiently and professionally, within minimal timeframes.
Reporting to the Accounts Receivable Team Lead in Australia, you will be part of a collaborative team of Global Credit Officers supported by an experienced leader. This is a remote position based in Texas or within a PST/CST timezone, and you must be comfortable working independently in a virtual environment. The role requires relevant collections and receivables experience and a commitment to improving the current accounts receivable framework. Success in this role will depend on your ability to communicate clearly and work cross-functionally with internal teams and external customers. If this excites you, we’d love to hear from you—apply now to learn more about this opportunity and why Megaport could be your next great career move.
What You'll Be Doing
- Manage a portfolio of customer accounts and follow up on overdue balances.
- Investigate and resolve billing queries in collaboration with internal teams and customers.
- Reconcile accounts and ensure accuracy across receivables.
- Apply and contribute to the improvement of existing collection processes.
- Build strong relationships with stakeholders across Finance, Customer Support, and Sales.
- Assist with daily operations including bank receipting, bill runs, and general finance tasks.
What We're Looking For
- 3–5+ years of experience in credit, collections, or accounts receivable
- Strong communication and stakeholder management skills
- Proven ability to resolve issues and maintain accurate records
- ERP experience; Microsoft Dynamics experience is a plus
- Comfortable working across time zones with global teams
- Experience working in a multi-currency environment preferred
- Intermediate proficiency in Microsoft Excel
What We Offer
- Flexible working environments
- Birthday Leave, 12 weeks parental leave, and 5 days of study leave.
- Free, barista-made coffee
- Creative, fun, and contemporary workspaces
- Motivated team of industry experts and plenty of learning opportunities
- Celebrated success with internal awards programs
- Health and wellness program
- Flexible working environment – a remote-first culture with coworking options available
- Generous leave plans – including 4 weeks of paid annual leave, parental leave, birthday leave, and a purchased annual leave program
- Health and wellness support – through a wellness allowance and employee wellbeing initiatives
- Comprehensive learning support – generous study and training allowance plus 5 days of paid study leave
- Creative, modern workspaces – designed to inspire when you're not working remotely
- Motivated, inclusive team – work alongside industry experts and fresh talent
- Recognition programs – celebrate achievements with our Legend and Kudos awards
- For U.S. employees – access to medical, dental, and vision insurance, plus a 401(k) plan
If you have any questions, please reach out to Megaport's Talent Acquisition Team at Careers@megaport.com
NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team careers@megaport.com directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com".
All applications will be treated in confidence.Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.