Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include assisting customers with inquiries, processing transactions, and ensuring a positive shopping experience. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to multitask in a fast-paced environment.
Responsibilities
- Greet customers warmly and assist them with their inquiries or concerns.
- Provide product demonstrations to enhance customer understanding and satisfaction.
- Process transactions accurately using cash registers and handle cash with precision.
- Maintain knowledge of store products and promotions to effectively upsell items.
- Assist customers in locating products within the grocery store and provide recommendations.
- Ensure that the store is well-stocked and organized by managing inventory levels.
- Address customer complaints or issues promptly and professionally to ensure resolution.
- Collaborate with team members to maintain a clean and welcoming environment for customers.
- Upgrade washes and sell monthly memberships.
Requirements
- Previous experience in customer service, preferably in sales.
- Proficiency in cash handling and experience operating cash registers.
- Basic math skills for accurate transaction processing.
- Bilingual abilities are a plus, enhancing communication with diverse customers.
- Strong interpersonal skills with the ability to engage effectively with customers.
- Experience in retail sales or upselling techniques is desirable.
- Ability to work flexible hours, including evenings and weekends as needed.
- A positive attitude and willingness to learn about new products and services.
Join our team as a Customer Service Representative where you can make a difference by providing outstanding service to our valued customers!
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 20 – 35 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Harrisonburg, VA 22801 (Required)
Ability to Relocate:
- Harrisonburg, VA 22801: Relocate before starting work (Required)
Work Location: In person