Cust Serv Rep

The purpose of this position is to provide customer service support such as: order processing, tracking order status, work within designated CRM, telephone communications and internal communications with other departments. Responsible for the direction and oversight of assigned customer accounts. Interprets customer requests, monitors performance and delivery, investigates complaints.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Include, but may not be limited to the following:

• Primary interface to the customer for daily questions.
• Participate in customer meetings when necessary
• Communicate with internal and external customers by telephone, email and Salesforce
• Administer non-technical changes and expedite requests.
• .
• Review and understand each customer purchase order.
• Assure price adjustments are implemented.
• Initiate purchase order (PO) review.
• Collect necessary information to process export licenses for shipping purposes.
• Process Return Material Authorizations (RMAs).
• Ensure technical questions are answered by the Business Teams.
• Responsible for ensuring obstacles preventing the entering of sales orders are resolved.
• Ensure logistics conditions are met in accordance with requirements.
• Complete special projects as assigned.
• Provide support to Demand Planners as required (i.e., web portals, customer forecasts, etc.)
• Review customer portals, incorporate PO releases, and changes in demand information.
• Adhere to the “I Am Parker” philosophy.
• Process credit/debit memos in an efficient & timely manner.
• Collect necessary documentation for new account setup after consultation with Business Team Leader.
• Provide professionally written correspondence to customers.

• Communication (Oral & Written) - Ability to communicate effectively with others using the spoken word as well as the ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Presentation Skills - Ability to effectively present information publicly.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Accuracy - Ability to perform work accurately and thoroughly.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Judgment - The ability to formulate a sound decision using the available information.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

• Inside sales experience, preferred.

SKILLS & ABILITIES

Education: Associate's degree in business, or related field, or an equivalent combination of education and experience which has provided both theoretical and practical knowledge in the field. Professional entry level position. May have limited prior industry experience or worked with direction in student internship program.

Computer Skills

Proficiency (intermediate skills) in tools such as ERP, PowerPoint, Excel, CRM, and other similar software products.

PHYSICAL DEMANDS
Vision (Near) Sense of Sound (Ability to Effectively Communicate with Customers and Team Members) Ability to wear Personal Protective Equipment (PPE) (As Required), Occasionally stand, bend, stoop, walk, kneel, crouch, carry and climb, Occasionally lift and/or move 1 to 20 pounds

WORK ENVIRONMENT
Enclosed office environment. Occasional exposure to heat and cold while in production environment. Essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Parker Hannifin is a Fortune 250 global leader in motion and control technologies and systems. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Benefit & Retirement Plans

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

Drug-Free Workplace
In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.