Lulu and Georgia offers elevated essentials and coveted statement pieces for an inspired home. Launched in 2012 and based in Los Angeles, California, the e-commerce home décor company focuses on designing and thoughtfully curating the best in interior design—and making it accessible.
Lulu and Georgia is looking for a full-time enthusiastic and hard-working CX Specialist to join our growing team. You will work in a fun and fast-paced environment where multitasking and problem solving are key. In this role, you’ll work closely with our customers and vendors as part of a small cross-functional team. This position requires high-level communication via email and chat. This is a great role for someone who is interested in interior design, eCommerce, operations, and sales.
Responsibilities:
- Respond to customer emails, engage in live chats, and answer phone calls regarding product and order inquiries
- Assist with customer orders, shipping issues, and returns processing
- Be a brand expert and knowledgeable about all products
- Be a solutions minded advocate when faced with complicated situations
- Communicate with our warehouse and shipping partners to resolve outstanding issues
- Analyze customer feedback and coordinate with management to continuously improve the shopping experience
Requirements:
- Background in customer service or sales
- Experience working with Zendesk or a comparable customer service system (preferred)
- Excellent verbal and written skills with strong attention to details
- A customer-first mentality
- Availability for varied hours from Sunday - Thursday or Tuesday- Saturday (holidays may be required)