At Hamaspik HomeCare, we put patients and caregivers at the heart of everything we do. Through a team-focused culture that encourages growth and collaboration, we are reshaping the home healthcare experience and delivering exceptional care to those who need it most.
As a Customer Service Agent, you will be the first point of contact for our customers. Your primary responsibility will be to assist customers by providing accurate information, resolving inquiries, and ensuring a positive experience. You will play a key role in maintaining customer satisfaction and loyalty.
Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, or chat.- Provide detailed information about products and services to customers.
- Resolve customer complaints and issues in a timely and effective manner.
- Maintain a high level of product knowledge to assist customers accurately.
- Document interactions and maintain customer records in the company database.
- Collaborate with team members and other departments to enhance the customer experience.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
- Stay updated on company policies, procedures, and promotions to provide accurate information.
- Participate in training sessions and continuous improvement initiatives.
Qualifications:
High school diploma or equivalent; additional education or certifications in customer service is a plus.- Proven experience in a customer service role is preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using customer service software and Microsoft Office Suite.
- A positive attitude and a genuine desire to help customers.
The pay range for this role is:
28 - 32 USD per hour(Remote (Council Bluffs, Iowa, US))