Customer Service Representative

What is a Customer Service Representative or Patient Advocate for IME Guards?
A patient advocate for IME Guards will accompany a claimant (injury victim) during a medical appointment given by a doctor hired by a defense lawyer in a lawsuit. The appointments take place mostly in the Bronx, Westchester, Brooklyn, Queens and Manhattan.

What qualities does a Patient Advocate possess?

• Patient, empathetic, and passionately communicative;

• Detail-oriented;

• Punctual and professional;

• Assertive but not contentious;

Responsibilities

• Meet the claimant at doctor’s office;

• Make a detailed hand-written record of the IME;

• Create a computerized report of the IME; and

• Submit the report in a timely manner.

Requirements

• Strong communication and listening skills;

• Proficient with Microsoft Word;

• Customer orientation and ability to adapt/respond to different types of personalities;

• High school diploma or higher;

• Owns a car, not required but a big plus; and

• Fluent Spanish is not required but a huge plus;

Job Type: Part-time

Pay: $45.00 - $55.00 per hour

Schedule:

• Monday to Friday

Work Location: In person