As a Customer Service Representative in Trade Operations at MacroSource, you'll play a vital role in facilitating the purchase and sale of fertilizer. Your tasks will include inputting transactions into the system, troubleshooting concerns on various transactions and shipments, liaising with customers and suppliers, and monitoring contract balances and accruals. You'll also have the opportunity to work on special projects and provide solutions to complex issues. Additionally, you'll handle calls to/from customers, suppliers, warehouses, and logistics providers, ensuring seamless communication and support.
Pay and Benefits
Join MacroSource and enjoy excellent benefits, including generous paid time off, medical, dental, vision insurance from Day #1, employer-paid Short/Long Term Disability and Life, 401k with generous matching, volunteer service opportunities, and a vibrant work community.
At MacroSource, we believe in recognizing and rewarding the valuable contributions of our team members. Compensation for the Customer Service Representative position is dependent on experience, reflecting our commitment to fair and competitive pay.
Key Responsibilities
- Establish and maintain positive and effective relationships with the Trade Operations Manager and Sales Managers to foster a strong business partnership.
- Gain a comprehensive understanding of invoicing, warehouse, and logistic functions.
- Learn and proficiently utilize all applicable financial and operations systems.
- Provide exceptional customer service by building rapport and addressing customer issues promptly and effectively.
- Cultivate a team-oriented environment within the department and encourage collaboration across all company departments.
- Proactively identify productivity opportunities and drive them to resolution, while communicating successes to the Trade Operations Manager and the management team.
- Perform additional general administrative duties as assigned.
- At least one year of experience in a wholesale distribution environment or 4+ years in a business environment preferred.
- Associate's or bachelor’s degree in business or related field or equivalent combination of education and work experience required.
- Strong multitasking abilities with a focus on delivering high-quality results.
- Collaborative mindset with a dedication to providing outstanding customer service.
- Ability to handle confidential information with discretion.
- Excellent interpersonal skills and a knack for effective communication.
- Knowledge of basic general ledger accounting principles.
- Proficiency in Excel and other Microsoft applications.
This position is onsite at our Savannah, Georgia Skidaway Island Corporate Headquarters, Monday-Friday, with flexible hours from 7 am to 4 pm or 8 am to 5 pm.
Living Our Values:
At MacroSource, we live our values every day, guiding our actions and decisions. We believe in:
- Accountability (Supporting your team through precise communication; Listening, learning, and reflecting; Acting with integrity: Entrepreneurial Spirit)
- Embracing a globally minded approach (Being customer-centric and results-focused; Rewarding innovation; Sustainability)
- Prioritizing safety first (Embracing environmental responsibility; Pursuing operational excellence; Investing for the long term)
- Teamwork (Mentoring others; Adapting and being flexible; Growing together; Winning and losing as a team)
About MacroSource:
At MacroSource, we are a leading wholesale distributor of crop nutrients worldwide. Our commitment is to provide custom solutions for retailers, adapting to the dynamic needs of their customers. With over seventy-five bulk terminals strategically located along the Mississippi River and in key agriculture growing areas, MacroSource ensures competitive supply and premier customer service. As the backbone of the agriculture supply chain, our vision is to empower our people to drive innovative solutions, feeding the crops that sustain the world.
We are an equal opportunity employer and we value diversity of all types.